Comet's 72 hour refund policy!!!

koppite412

Can abody help me please? Short story - purchased a telly, doesn't work right, want a refund. Phoned Comet, they said I needed to have reported the fault within 72 hours of purchase, otherwise they insist on an engineer coming out (which is too inconvenient for me). Fact is, I already confirmed the fault with the manufacturer.

I just want a replacement. There is no notice of the 72 hour deadline at point of sale, only their 28 day refund for unopened goods policy.

I have been told if I take it back to the store, they will say the same, ie, 72 hours, needs an engineer to confirm the fault.

Bascially, they are saying if its within 72 hours, they will refund or replace no question, otherwise they must have an engineer look at it first.

I thought my stat rights were better than that? By the way, was bought on credit card, on the phone to them now as well.

Does anybody have any ideas please???

Thanks

Nile

Hello koppite412

I'll move your thread to 'The (Consumer) Vent' board.

Hi, Martin’s asked me to post this in these circumstances: I’ve asked Board Guides to move threads if they’ll receive a better response elsewhere(please see this rule) so this post/thread has been moved to another board, where it should get more replies. If you have any questions about this policy please email [EMAIL="abuse@moneysavingexpert.com"]abuse@moneysavingexpert.com[/EMAIL].

Regards

Nile

Blacksheep1979

It's really not on - you have a reasonable time period in which to totally reject the goods (if faulty) and have a full refund (you don't say how long you've had the TV though). You may have a lot more hassle getting the replacement without the visit than with it though - but make sure that the technician calls at a convenient time for you.

kkpolobear

Blacksheep1979 wrote: »

It's really not on - you have a reasonable time period in which to totally reject the goods (if faulty) and have a full refund (you don't say how long you've had the TV though). You may have a lot more hassle getting the replacement without the visit than with it though - but make sure that the technician calls at a convenient time for you.

i think it says it in the 1st post it looks like its under the 1st 28 days but i could be wrong

hollydays

What they MAY be talking about is their own company policy..BTW they are nuts..the staff wont know the law either..

KILL_BILL

thats correct - if the item is faulty normally within the first 14 days then you are entiled to either a full refund or a replacement item

dont accept their statement that they have to give you gift vouchers etc - thats rubbish

benjdr

Here are some links that might be of use:
http://www.consumerdirect.gov.uk/after_you_buy/
http://www.dti.gov.uk/consumers/buying-selling/sale-supply/sale-of-good-act/page8600.html
http://www.direct.gov.uk/en/RightsAndResponsibilities/DG_10015892

koppite412

I bought the telly on 28/12, and reported it faulty within 7 days. I have a feeling under S48 of SOG act, I can get refund for faulty goods.

Want to know the best thing? There's a microwave I bought at the same time that doesn't work either, but they will take that back no problem.