My balance still isn't updated after reduced payments a while ago. Do I need to pay what I don't owe

premiumz

I have requested to reduce payments before over the years and usually it's quite quick to update the new balance.
This time it still hasn't updated and now it's the 31st of July and although I shouldn't have a bill as I have over paid in January, the bill is still there as it's not updated yet. If anything I am due a partial refund.

Should I still pay this bill although I do not owe the money and it will update and show that once the reduced payments request has completed?

Thanks

Dazed_and_C0nfused

When did you submit the claim to reduce?

And was it online or a paper form?

premiumz

Dazed_and_C0nfused said:

When did you submit the claim to reduce?

And was it online or a paper form?

It was online. I think it was between 20-22nd of July.