Consumer duty and workplace pension

cockerWalker

To the best of knowledge it's a qualifying scheme for auto enrollment.

I'm discussing with my employer now if they'll re-enroll me if necessary, or if there are any other pensions in the group that could be available. 

The main thing I want from Aviva is an absence of barriers to transferring. As it stands I could only do two more 90% transfers without closing the scheme and I'm still 17 years away from state pension.

Of course, it will become much less important if salary sacrifice rules significantly change, as that may well make it more efficient to pay directly into my SIPP apart from the mandatory amount.

Labtebricolist

The Consumer Duty isn’t a scheme you can complain under - it is a set of requirements on regulated firms that mean they need to design products with consumer fairness in mind and present information to their boards about how they are providing fair value and certain other outcomes to consumers.

If you have a complaint about a product you should use the firms’s complaints process and, if that doesn’t provide satisfaction you may be able to refer your complaint to the FOS.

cockerWalker

Labtebricolist said:

The Consumer Duty isn’t a scheme you can complain under - it is a set of requirements on regulated firms that mean they need to design products with consumer fairness in mind and present information to their boards about how they are providing fair value and certain other outcomes to consumers.

If you have a complaint about a product you should use the firms’s complaints process and, if that doesn’t provide satisfaction you may be able to refer your complaint to the FOS.

Sure, it's a set of principals /rules firms are required to uphold. If you believe they aren't you go though their own complaints process with recourse to financial ombudsman if necessary. 

cockerWalker

I've chased this up with Aviva, and while they still insist they'll have to close the pension if I transfer out below one segment, I've got it in writing from them that they'll just open a new one in my workplace scheme as long as my employer makes payments.
As this allows me to transfer out annually it's made it not worth chasing the high fees, though I know employer is now looking at how competitive the scheme is.