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How to guarantee a letter gets to HMRC !

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  • newatc
    newatc Posts: 892 Forumite
    Eighth Anniversary 500 Posts Name Dropper
    There is not an option to send a message on a website. I sent a complaint letter recently (due a reply late August) with several issues including the inability to get information or messages to them in secure and fast way.
  • mybestattempt
    mybestattempt Posts: 480 Forumite
    100 Posts First Anniversary Name Dropper
    newatc said:
    There is not an option to send a message on a website. I sent a complaint letter recently (due a reply late August) with several issues including the inability to get information or messages to them in secure and fast way.

    It seems both you (and possibly @smallzoo2) are not aware that you can send a message online to HMRC to complain:

    https://www.gov.uk/find-hmrc-contacts/make-a-complaint-about-hmrc

    This option is more secure than a letter which could go astray in the post and is immediately acknowledged with a reference number.



  • newatc
    newatc Posts: 892 Forumite
    Eighth Anniversary 500 Posts Name Dropper
    newatc said:
    There is not an option to send a message on a website. I sent a complaint letter recently (due a reply late August) with several issues including the inability to get information or messages to them in secure and fast way.

    It seems both you (and possibly @smallzoo2) are not aware that you can send a message online to HMRC to complain:

    https://www.gov.uk/find-hmrc-contacts/make-a-complaint-about-hmrc

    This option is more secure than a letter which could go astray in the post and is immediately acknowledged with a reference number.



    But that is just to complain , I'm referring to standard transactional messages. I asked on their "X" help how to report untaxed income for previous year  and the reply was to write a letter.
  • fuzzzzy
    fuzzzzy Posts: 160 Forumite
    Fifth Anniversary 100 Posts Name Dropper
    newatc said:
    newatc said:
    There is not an option to send a message on a website. I sent a complaint letter recently (due a reply late August) with several issues including the inability to get information or messages to them in secure and fast way.

    It seems both you (and possibly @smallzoo2) are not aware that you can send a message online to HMRC to complain:

    https://www.gov.uk/find-hmrc-contacts/make-a-complaint-about-hmrc

    This option is more secure than a letter which could go astray in the post and is immediately acknowledged with a reference number.



    But that is just to complain , I'm referring to standard transactional messages. I asked on their "X" help how to report untaxed income for previous year  and the reply was to write a letter.
    Get up early and phone them up.
  • MyRealNameToo
    MyRealNameToo Posts: 243 Forumite
    100 Posts Name Dropper
    smallzoo2 said:
    I have now used Royal Mail three ( yes three ! ) times to try and get a letter to HMRC

    The first two were signed for but when I checked the tracking neither left the actual post office !. I got my £4 back but thats not the point the letter was important
    The things work very differently with organisations that receive thousands of items a day. Even working for a consumer insurance company we'd get 2-3 sacks of post thats been sent signed/tracker/SD. It gets dropped in the loading doc, someone from the post room then signs on a clipboard once for all the references listed, there's no checks, not even counting. Postie then goes off. 

    Those get poured into the mail hopper, it reads the addressee, opens the mail and sorts it into unaddressed, department or individual. The individual SD would be given to the named person and everything else goes into the departmental pigeon holes. These days they may just image the contents, hold it for 14-28 days, then destroy it if no one has been in contact to say it's illegible or such.

    It's almost a total waste to do anything other than standard postage with the only partial difference possibly being SD but then in our firm it was on SD addressed to a single person that was treated differently. 
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