How to guarantee a letter gets to HMRC !

newatc

There is not an option to send a message on a website. I sent a complaint letter recently (due a reply late August) with several issues including the inability to get information or messages to them in secure and fast way.

mybestattempt

newatc said:

There is not an option to send a message on a website. I sent a complaint letter recently (due a reply late August) with several issues including the inability to get information or messages to them in secure and fast way.

It seems both you (and possibly @smallzoo2) are not aware that you can send a message online to HMRC to complain:

https://www.gov.uk/find-hmrc-contacts/make-a-complaint-about-hmrc

This option is more secure than a letter which could go astray in the post and is immediately acknowledged with a reference number.

newatc

mybestattempt said:

newatc said:

There is not an option to send a message on a website. I sent a complaint letter recently (due a reply late August) with several issues including the inability to get information or messages to them in secure and fast way.

It seems both you (and possibly @smallzoo2) are not aware that you can send a message online to HMRC to complain:

https://www.gov.uk/find-hmrc-contacts/make-a-complaint-about-hmrc

This option is more secure than a letter which could go astray in the post and is immediately acknowledged with a reference number.

But that is just to complain , I'm referring to standard transactional messages. I asked on their "X" help how to report untaxed income for previous year  and the reply was to write a letter.

fuzzzzy

newatc said:

mybestattempt said:

newatc said:

There is not an option to send a message on a website. I sent a complaint letter recently (due a reply late August) with several issues including the inability to get information or messages to them in secure and fast way.

It seems both you (and possibly @smallzoo2) are not aware that you can send a message online to HMRC to complain:

https://www.gov.uk/find-hmrc-contacts/make-a-complaint-about-hmrc

This option is more secure than a letter which could go astray in the post and is immediately acknowledged with a reference number.

But that is just to complain , I'm referring to standard transactional messages. I asked on their "X" help how to report untaxed income for previous year  and the reply was to write a letter.

Get up early and phone them up.

MyRealNameToo

smallzoo2 said:

I have now used Royal Mail three ( yes three ! ) times to try and get a letter to HMRC

The first two were signed for but when I checked the tracking neither left the actual post office !. I got my £4 back but thats not the point the letter was important

The things work very differently with organisations that receive thousands of items a day. Even working for a consumer insurance company we'd get 2-3 sacks of post thats been sent signed/tracker/SD. It gets dropped in the loading doc, someone from the post room then signs on a clipboard once for all the references listed, there's no checks, not even counting. Postie then goes off. 

Those get poured into the mail hopper, it reads the addressee, opens the mail and sorts it into unaddressed, department or individual. The individual SD would be given to the named person and everything else goes into the departmental pigeon holes. These days they may just image the contents, hold it for 14-28 days, then destroy it if no one has been in contact to say it's illegible or such.

It's almost a total waste to do anything other than standard postage with the only partial difference possibly being SD but then in our firm it was on SD addressed to a single person that was treated differently. 

smallzoo2

Just to let everyone know I did eventually get through on the phone and the guy I spoke to was extremely knowledgable and helpful so all sorted, Letter never got there !