Old tax calculation

MrChips

Call now complete - took 1 hour 15 minutes in total (including 20 minutes waiting to get through at the start) but now seems to be resolved.

Something went wrong back in 2019 due to the short gap between the original calculation (which said she owed £84), her paying it, and the revised calculation being issued. Although what we received was, to my mind, a "simple assessment" apparently it wasn't classed as such in HMRC's systems which also caused complications.

They had to pass us between 3 different teams but ultimately they confirmed we should get a refund in the next 3 weeks.

Thanks so much for you assistance.