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NHS Pension overpayments

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Bookworm23
Bookworm23 Posts: 8 Forumite
First Post
I don't know whether anyone else has had this issue: In May I was surprised to receive a letter from NHS Pensions, telling me that my pension award has been revised (I retired in 2017) because my previous employer notified them of a change to my pension entitlement, meaning that I had been overpaid. They also said that my previous employer didn't give them a reason for the change so NHS Pensions couldn't tell me what caused it. They advised me to contact my previous employer to find out more. I duly did so.
The Pensions Team Leader at my Trust kindly checked my pension calculation, and looked on the system, confirming both by email and verbally that (i) the original calculations where correct and (ii) they had not been in contact with NHS Pensions to inform them of any change, and that this could be confirmed and verified by their looking on the system that connects employers with NHS Pensions, where nothing was showing up. I therefore rang the NHS Pensions helpline to inform them that all was in order, and in early June I received an email saying that the issue had been referred up the line. I heard nothing more. 
However I have since received two letters, a fortnight apart, from the NHS Pensions Overpayments department, demanding that I settle the overpayments. I wondered if this is some administrative glitch in their system and that others might have experienced the same problem.

Comments

  • Flugelhorn
    Flugelhorn Posts: 7,307 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    edited 17 July at 1:39PM
    Nothing like this but I did have a letter telling me that there was some more money coming because. That was it there was nothing but the full stop after the word "because"

     I had some "email discussion" with them and all I got was standard messages, some of which were essentially wrong - eventually a sensible email came through from someone who kindly provided the calculations.

    I would send a complaint to nhsbsa.pensionsmember@nhsbsa.nhs.uk
    and get them to clarify what is happening 
  • Bookworm23
    Bookworm23 Posts: 8 Forumite
    First Post
    edited 17 July at 2:07PM
    I"ve emailed asking them to stop sending demands until the issue is clarified. Also, sorry, there was a typo in my post; I actually retired in 2017. I've just realised I can edit it. 
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