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CRS - 2nd letter for unknown account

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Hi all,

Just popping back on as I've had a second letter through from this company. They sent one a few months ago alleging that I owe EE just shy of £100. It's a pretty vague letter with a client reference, a "start date" and "end date", alleged debt and some spiel about understanding people's situations are unique etc. In short, I don't. I'm a current customer of EE with two pay monthly phones/plans and broadband. There's nothing on my Clearscore history suggesting anything with EE has defaulted or is unsettled. I ignored the first letter but as another has come through today so I'd like to get in touch with them to send a 'prove it' email.

When navigating the website to find an email, best I can find is a link that takes you to the login portal. I don't want to log in. I'm worried that doing that itself would acknowledge a debt. Is this the case? I don't want to log in, ring or send letters, ideally I just want to email. I'm in the middle of working quite hard to get my history clean and debt free, so just want to make sure that I deal with this the right way.

Cheers :) 
Debt @ LBM 01/11/24 - £14,161.59
Debt current - £10,845.80

"When it's good, it's fun. When it's bad, it's funny". Trying to take things one step at a time.

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