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NHS Complaints
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Posts: 57 Forumite
My father-in-law made a complaint to his local hospital in respect of treatment received. He received a reply stating that the matter would be investigated and a reply would be sent by the end of April 2025. Unfortunately, he hasn't heard anything since - despite sending correspondence requesting an update on the investigation. It is now 6 months since his original letter of complaint was sent and we can't understand why there is no reply - should we be concerned? Any comments would be appreciated - thank you.
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Put in another complaint about the lack of response to his complaint? (That is something I have done before now.)All shall be well, and all shall be well, and all manner of things shall be well.
Pedant alert - it's could have, not could of.1 -
What elsien said. And copy in the local NHS Trust and your MP.I’m a Forum Ambassador and I support the Forum Team on Debt Free Wannabe, Old Style Money Saving and Pensions boards. If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com. All views are my own and not the official line of MoneySavingExpert.
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Thank you Elsien - good idea.0
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Thank you Brie.0
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Who have you sent it to? If you’re going through PALS then bypass them and go straight to the chief executive.All shall be well, and all shall be well, and all manner of things shall be well.
Pedant alert - it's could have, not could of.0 -
The letter was sent to the Chief Executive. A letter was then received from PALS stating that the complaint would be investigated and the Chief Executive involved.0
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