Credit card charge - section 75

Holidaylover247365

I have been on holiday to Canada and booked an apartment via Booking.com. I was advised after paying on my debit card that I needed to provide a credit card for a bond for any damages. On my return the apartment provider has checked in with me to make sure I have had a good holiday then 5 days later charged my credit card £800. When I have queried this with them they have advised it is for damages but will not provide any proof of the damages and are refusing to discuss this with me. I have contacted my credit card company, the Halifax  and they have refused a section 75 refund. Any ideas what I can do next? 

born_again

No debtor creditor link as you paid Booking.com, not apartment owner.

Can't see a chargeback right.
You could try complaining to booking.com & see if they can help.

Voyager2002

Did you give credit card details to Booking, or direct to the apartment owner?

Do you think there really was any damage, or is the charge entirely made up?

And what reason did your card provider give for not helping?

Holidaylover247365

Apartment was booked via Booking.com on my debit card. When we checked in we were told we had to provide credit card details. Definitely no damage by us. We put in a section 75 with the credit card provider to advise that we caused no damage and they have not followed the booking.com procedure of  advising us through them. The hotel/apartment won't sent proof of the damage and have told us that they will not engage with us any further to resolve. Card provider said it does not fulfil the criteria to claim a section 75