Quidco Questions & Answers

MSE_JC

Hi all,

Welcome to the new official Quidco Questions thread. If you have a question for the Quidco Company Representative account, here’s the place to post it. The previous Quidco thread was started 14 years ago, so we've started fresh with some updated guidelines:

• This thread is for questions about Quidco only.  If you want to discuss other cashback services or discuss other topics, please see other areas of the Forum / start a separate thread if there isn’t one already (for instance, there is another thread for Topcashback)

• Questions should be customer service related and Forum rules still apply.

• Quidco is owned by MoneySavingExpert’s parent company MONY Group. However, MoneySavingExpert is editorially independent from other MONY Group companies (including Quidco). This is enshrined in MSE’s Editorial Code

• The existence of this thread does not imply approval or endorsement of Quidco services/products by MSE.

gcad

I'm sure I'm not unique in having problems getting cashback from Quidco's insurance products. I applied for car insurance in March and now home insurance in June via Quidco and despite taking the upmost care and following the guidelines to have a "smooth cashback journey" neither of these have tracked. Trying to raise a claim on the home insurance results in a message "Quidco Compare Home Insurance does not allow raising claims". I cannot recommend using Quidco as in each of these occasions I have lost out on perks which could have been gained elsewhere.  It is one thing if I knew for certain what was causing the issues but the fact that I don't (despite my efforts) it just makes the Quidco site feel somewhat of a money losing risk. 

gord115

I've had exactly the same with my car insurance, "Quidco Compare CAR Insurance does not allow raising claims".

Tirian

Feels like this thread is probably a bit pointless, since as far as I can see Quidco don't actually respond to anything on it?   Anyway - my main question is - is Quidco actually still a cashback site?

Background ... I've used Quidco for years, mainly to buy insurance products.  According to my account, I've earned c. £850 cashback through it, which is quite nice.  I've not really had any major issues ... until today.

Logged in, withdrew £80 balance from (I think) my last Landlord Insurance policy.  Came back primarily to search for a new one as it's consistently been the way to get the best overall price for ages. 

But the site seems to have changed quite a lot since last year - it wasn't clear where to go to find cashback deals for Landlord Insurance.  After a bit of ferreting around, all I could find was a "Get a quote" button. 

I slightly reluctantly clicked through to see if it would end up with any Cashback deals.  Filled in a few generic questions, which ended with "Do you want to be contacted by email / text message" - I chose yes for email, no for text message. 

What I actually got was "We have searched our panel of specialist Landlord insurance providers and matched your requirements with the following companies, they should aim to make contact with you as soon as possible. Please look out for their calls to compare their quotes and proceed with your preferred policy." 

Followed by a bombardment of phone calls during my commute and all through the morning at work (all of which I declined, obviously). 

I did not at any point ask for sales calls, nor did I at any point see anything that suggested that I was agreeing to get a bombardment of sales calls. 

I thought I was possibly getting some cashback offers, and probably getting some comparison site results - not really what I was after, but probably an acceptable second best if there's no cashback deals anymore.  

But now I feel like I've been bait and switched from cashback offers, which is what I've always gone to Quidco for and what it has always sold itself as providing - to having my details harvested for spam calls.  Very VERY poor form.  May well be my last visit to Quidco.  

Oh, and the quotes I did get were all more than my renewal quote .. and seemed to be from a very limited range of the market.   So I'm far from convinced that it's actually a worthwhile comparison service, even without being sneakily signed up to spam calls.