What's the forecast/outlook? Mortgage renewal time.

B0bbyEwing

Well I always like to double check myself on these things & good job too.

When I contacted them months ago I asked for the exact date that was the earliest I could lock in on a new deal & was given the back end of this month. 

Contacted them again this week to be told that the date is 1st June. Figuring they maybe made a mistake I asked them to clarify if they meant July and not June. Nope - they meant June they said.

Anyway, to save you the boring back & forth we had, story short .... I was given duff info earlier in the year. I should've been told 1st June not back end of June, so I've been waiting around for no reason.

Thankfully the interest rate hasn't changed since I looked. I'd have been pretty annoyed if it had (and not gone in my favour)

Hoenir

B0bbyEwing said:

Anyway, to save you the boring back & forth we had, story short .... I was given duff info earlier in the year. I should've been told 1st June not back end of June, so I've been waiting around for no reason.

Internal policies do change. The commerical world is in a constant state of flux. In the same way mortgage underwriting criteria or interest rates can change overnight with no prior warning. 

B0bbyEwing

Hoenir said:

B0bbyEwing said:

Anyway, to save you the boring back & forth we had, story short .... I was given duff info earlier in the year. I should've been told 1st June not back end of June, so I've been waiting around for no reason.

Internal policies do change. The commerical world is in a constant state of flux. In the same way mortgage underwriting criteria or interest rates can change overnight with no prior warning. 

Maybe so but the person I was in contact with this week said they don't know why I was told that then & I shouldn't have been. What they didn't say was that that was correct info then but things have since changed.

Obviously it may or may not have been correct earlier in the year. These people say what they say & it's either right or wrong

Hoenir

B0bbyEwing said:

Hoenir said:

B0bbyEwing said:

Anyway, to save you the boring back & forth we had, story short .... I was given duff info earlier in the year. I should've been told 1st June not back end of June, so I've been waiting around for no reason.

Internal policies do change. The commerical world is in a constant state of flux. In the same way mortgage underwriting criteria or interest rates can change overnight with no prior warning. 

Maybe so but the person I was in contact with this week said they don't know why I was told that then & I shouldn't have been. What they didn't say was that that was correct info then but things have since changed.

Obviously it may or may not have been correct earlier in the year. These people say what they say & it's either right or wrong

Front line customer staff aren't involved in decision making. They never will be. They can only answer the question posed at the time with a factual answer.  

B0bbyEwing

Hoenir said:

B0bbyEwing said:

Hoenir said:

B0bbyEwing said:

Anyway, to save you the boring back & forth we had, story short .... I was given duff info earlier in the year. I should've been told 1st June not back end of June, so I've been waiting around for no reason.

Internal policies do change. The commerical world is in a constant state of flux. In the same way mortgage underwriting criteria or interest rates can change overnight with no prior warning. 

Maybe so but the person I was in contact with this week said they don't know why I was told that then & I shouldn't have been. What they didn't say was that that was correct info then but things have since changed.

Obviously it may or may not have been correct earlier in the year. These people say what they say & it's either right or wrong

Front line customer staff aren't involved in decision making. They never will be. They can only answer the question posed at the time with a factual answer.  

With an answer. Not necessarily a factual one.

I've had quite a lot of money over the years through apologies because I was given incorrect information by various banks.