P53Z form help please

lemonpopsicle

Hi, I'm attempting to claim back overpaid tax paid on a lump sum pension pot,using P53Z form on HMRC website, however, I've fallen at the first hurdle!

How much income did you receive from this pension before tax was taken off?

On the confirmation of payment paperwork it says

A ] Your fund value was  £25716.03
B]  Your tax-free cash amount £6429.01
C] Taxable amount of fund value was £19287.02
D]Tax deducted on C £3857.40
E]Total payment to you (A minus D) £21858.63

and on the P45

Total pay to date £19287.02
Total tax to date £3957.40

I actually received £21858.63

Which figure do I use, income isn't mentioned. 

Thanks for any help x

molerat

HMRC are only interested in taxable cash so the figures quoted on the P45.

lemonpopsicle

molerat said:

HMRC are only interested in taxable cash so the figures quoted on the P45.

Thanks, I'm stuck again...

It says 
Do you expect to receive income from any UK pension during the current tax year?
This includes income from flexible pension payments paid as lump sums.
I've ticked yes, and filled in all the details for the lump sum mentioned above. But, next page says 

Have you received any pension flexibility payments paid as lump sums?

How do I know if my lump sum was a pension flexibility payment? If I tick yes they want all the details again.

Why is this so complicated?