Call back confusion - how long do we wait?

HughPugh

Here's the story so far. My wife registered for a call back. Eventually, about a month ago, she received the text message saying they'd call the next day. Of course, that didn't happen. Then about two weeks ago, she got a call from a "triage" handler asking for NIN and DoB. The handler said she should expect a call back to sort everything out in a day or two. Since, then absolutely nothing. Silence. She's definitely not missed the call as it would have been listed as such on her phone.

What's everyone else's experience of this? How soon after the "triage" call have you received a call back? Should we be worried?
TIA.

elsien

A callback from who exactly and about what?

molerat

elsien said:

A callback from who exactly and about what?

Have you been sleeping these past few months ?

Neither of those messages have changed since originally posted in on line tax accounts.