Difficulty using glasses-direct website

peter021072

I'm trying to order glasses from one of the weekly deals. Could someone check what happens if you press the 'select lenses' button on this page

https://www.glassesdirect.co.uk/glasses/frames/henry-matte-black-l-15923

On my two browsers it just reselects exactly the same page!  However, on one occasion somehow I manage to open up the lens page, was able to enter the prescription and lenses then go onto ordering my second pair of glasses at which point I had the same problem, same page and could progress no further.  I've attempted to switch off pop up blockers on my Chrome browser but can't be certain.  However I don't think I have a pop up blockers on Edge and I have the same problem, keep moving to same page, and can't move onto lenses page!

Exodi

It's an error with the website - the other colour variants work.

Even working out the follow up URL based on the other variants still returns back to the default page: https://www.glassesdirect.co.uk/product/rx?id=15923

I think you're forced to contact them.

peter021072

At least that's saved my sanity, if not the time. I was having a similar problem yesterday with a totally different site.  I can certainly find them!

peter021072

I gave up and tried another frame.  This time the lens button worked but it kept telling me the prescription had to be within the last two years, even through I was putting in todays date (I had my eye test this morning).  Neither did it accept any other date!  That's a dreadful site!