Some advice would be much appreciated - DMP or not? Self-managed or not. Significant debt

tigergambit

auburnheart said:

tigergambit said:

auburnheart said:

sourcrates said:

Sometimes, only very occasionally, default notices are not followed through with.

You could ring them, but the call handler will have scant information, and will not be privy to what will happen next with your account, those decisions are made on a commercial basis and are not passed on to call handlers.

No harm in writing through, usually that gets a response from the right department.

Thank you so much for replying. 
I have literally just contacted them. They have confirmed the account was defaulted on the 14/05/25 due to my payment plan arrangement not being followed. It was due to them having my date of payment incorrect. I explained that it was and they said there's was nothing they can do now. Which I do feel a little marked about. 
Either way, he said a DCA will most probably be in contact with me to make payments and let them know what I can afford. He did wipe some of the interest and feed they added which they shouldn't have so I'm presuming I just wait for the DCA now? I've not had any DCA contact me for any of my debt yet so I'm a little nervous now about this. 

Sainsbury's are hopeless. The DCA they used with me, Capital Resolve, were equally hopeless. Just sit tight until you hear from them or whoever Sainsbury's appoint. Don't be tempted to call them again - it's not your responsibility to chase them.

Hello,
Thanks for replying. 
Was Capital Resolve okay with you? Did it take long for them to contact you? 

Yeah, they were fine. I think they were quite slow on the contact. I have had MH problems and have quite severe Asperger's so always ask to be dealt with by vulnerable customer teams who are less confrontational. Just make sure you have a padded SOA to share when it gets to that point.

They gave up on me after a while.