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Direct Flooring won't refund money. Will only issue a Credit Note.
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You might as well go for the more expensive option if you're getting a credit note you won't want to use. Alternatively go for the cheaper option but buy something else with the credit note and flog it on FB marketplace/ebay or similar to recover some of your money.The shop is perfectly entitled to act as they have done. An expensive lesson for you to learn.Make £2025 in 2025
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Make £2024 in 2024
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eskbanker said:Portessie said:eskbanker said:Portessie said:eskbanker said:Portessie said:Surely any customer has a right to a change of heart, or when changing to a different purchase, a refund of the difference? What Direct Flooring are saying can't be legal, surely?
As above, you're not even legally entitled to a credit note for a change of mind after an in-store purchase, so the retailer isn't being as unfair as you seemingly consider them to be - the time to evaluate your preferences is before purchasing, not afterwards....0 -
Worth a note, if they have some kind of voluntary policy of refunding for change of mind (which doesn’t mention refunding in credit) that forms part of the contract and must be honoured.
In the game of chess you can never let your adversary see your pieces2 -
Portessie said:
Never had a issue when having carpets or other flooring fitted & fitters doing it.Life in the slow lane1 -
Worth a note, if they have some kind of voluntary policy of refunding for charge of mind (which doesn’t mention refunding in credit) that forms part of the contract and must be honoured.
@Portessie - check to see what the retailer's own returns policy says and whether it says that refunds are only paid by credit note.
If it doesn't then you could ask them nicely to refund you by your original payment method, but as others have said, with an in-store purchase you have no legal right to return for a refund, so a credit note might be the best outcome.
As an aside, couldn't you have checked if the fitters would have shaved the doors? I'd have thought that was a common problem and they do it all the time - but might charge a little extra.0 -
Okell said:Worth a note, if they have some kind of voluntary policy of refunding for charge of mind (which doesn’t mention refunding in credit) that forms part of the contract and must be honoured.
@Portessie - check to see what the retailer's own returns policy says and whether it says that refunds are only paid by credit note.
If it doesn't then you could ask them nicely to refund you by your original payment method, but as others have said, with an in-store purchase you have no legal right to return for a refund, so a credit note might be the best outcome.
As an aside, couldn't you have checked if the fitters would have shaved the doors? I'd have thought that was a common problem and they do it all the time - but might charge a little extra.0 -
Jenni_D said:It has always been that way - long before online (or distance) sales existed or became "regulated".
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Portessie said:eskbanker said:Portessie said:eskbanker said:Portessie said:eskbanker said:Portessie said:Surely any customer has a right to a change of heart, or when changing to a different purchase, a refund of the difference? What Direct Flooring are saying can't be legal, surely?
As above, you're not even legally entitled to a credit note for a change of mind after an in-store purchase, so the retailer isn't being as unfair as you seemingly consider them to be - the time to evaluate your preferences is before purchasing, not afterwards....2 -
I think many people became so used to shops accepting returns without question that they assumed there was a legal entitlement to do so. That is not true, and many more retailers are taking a much firmer line by either refusing to accept returns based on 'change of mind' or only issuing a credit note.The OP does at least have a credit note, and isn't stuck with flooring they think they can't use.2
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TELLIT01 said:I think many people became so used to shops accepting returns without question that they assumed there was a legal entitlement to do so. That is not true, and many more retailers are taking a much firmer line by either refusing to accept returns based on 'change of mind' or only issuing a credit note.The OP does at least have a credit note, and isn't stuck with flooring they think they can't use.0
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