ID Theft and British Gas Harrassment

mustangmad30

Husband has been receiving letters from a Debt Recovery Firm in Leeds to say that he owes thousands of pounds for gas and electricity used between July 2024 and January 2025 in a property that he actually SOLD in 2016.  We cannot get through to these people that he does not own the property.  We have sent them an Office Copy Entry from the Land Registry to state the date he sold, it, who he sold it to and for how much but they say this is not enough proof!  The solicitors will not have the file going back 9 years now (even if they did they have merged into another firm so technically do not exist now in any event) and so we have not kept any paperwork having moved a couple of times since then anyway.  
When the property was sold, it had tenants in situ, the new purchaser was happy to buy the property and keep them in place, it is these tenants that we believe are using my husband's ID for not only this BG account but also in the past have had catalogues in his name etc etc, we have reported this to the Police who say they will "look into it" but they do not seem very interested.  
I have an extensive legal background, albeit not any actual qualifications but I do know that bailiffs cannot just come in and take what they want without Court proceedings actually having been issued and judgments obtained etc etc, but my husband's health is now suffering due to this stress which has been ongoing for years now...   If we contact BG they just tell us to contact the debt recovery agents and they just will not seem to listen to a word we are saying - we have therefore told them to fill their boots and take us to Court - in my opinion they do not have a leg to stand on, but any advice would be welcome.  
We have been advised to get a Deadlock Letter but I believe BG are not so forthcoming with handing these out...
Any advice would be gratefully received.

SonnyLumiere

Keep records of every interaction. Use this case to pursue costs from B Gas:
Ferguson v British Gas Trading Ltd
"In a landmark case, Lisa Ferguson successfully sued British Gas for harassment, leading to a significant legal precedent. She was pursuing the company for a string of threatening letters demanding payment of bills she didn't owe."

fatbelly

This sounds like LCS.

You would be doing everyone a favour if you raise a formal complaint and escalate it to the CSA ( though they are equally useless) and the ombudsman, which I think would be the energy ombudsman

Will try to link to a very long LCS thread in a minute

https://forums.moneysavingexpert.com/discussion/2983648/warning-and-advice-about-lcs-utility-investigation-civil-enforcement-debt-recoveries