Amazon says Free Delivery but charge added

twopenny

Can anyone tell me why on 3 items where it seems to say Free Delivery on each one and they amount to over £38 I've got a £4.99 delivery charge?

I can't find out which one it is.

What do I have to look for or how?

It's been a long time since I purchased on their site because of this but to get 2 of the items means a 55mile round trip to the shops that stock them.

p00hsticks

I'm guessing that it's probably because the items qualify for free Standard Delivery but you selected One-day / Premium delivery instead ?

You would probably have been given different delivery options at checkout time, some of which would be free and some chargeable if uou are not an Amazon Prime subscriber

Deliveries in the UK - Amazon Customer Service

molerat

Premium delivery is usually the pre selected option.  If using a mobile device these options are often hard to see.

twopenny

OK......so maybe I should have checked Free Delivery on each of the items I selected?

I tried it for one, the heavy one but that made no difference.

Defo not with Prime.

Declined Prime option.

Clicked on Tuesday 1 Apr FREE Standard Delivery

But it says in a box

 we're giving you a 30-day free trial of Prime! Get FREE Premium Delivery on this order

Get fast free delivery on this order

Learn more

Now I don't know if they are shoving me into a Prime trial or not.

The next option isn't to see a straighforward basket - but payment.

It's a blooming nightmare of not being clear.

savergrant

twopenny said:

Can anyone tell me why on 3 items where it seems to say Free Delivery on each one and they amount to over £38 I've got a £4.99 delivery charge?

I can't find out which one it is.

What do I have to look for or how?

It's been a long time since I purchased on their site because of this but to get 2 of the items means a 55mile round trip to the shops that stock them.

Does it divide the 3 items into packages? I've often found it says two things will be delivered together by one day, then another item separately on another day. However it invariably seems that they arrive all together or in a different split. Free delivery is often hidden in smaller type underneath the express and free trial options, and you may need to choose it for each package.

jackieblack

IIRC, even with free delivery it still shows a fee then is taken off as a discount before the total is given

twopenny

Another tip Saver, gee there's a lot of hurdles to go through. Thanks for the info.

I've had to stop ordering today as I have an injury that's been playing up and by tonight don't feel like going through all this.

Thanks Jackie but no the delivery charge remains despite almost everything - wiping out the order and starting again with cookies deleted and following the information people have given is probably necessary.

Frankly thinking that I may order directly from Wickes seems delivery is cheaper and quicker!