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Platform Error

20122013
20122013 Posts: 684 Forumite
500 Posts First Anniversary Name Dropper
edited 2 April 2025 at 10:15PM in Pensions, annuities & retirement planning
I am (trying) again to switch my funds (NOT Sipp) on the Aegon platfrom .When I am in the 'Switch' section'    I get an error 'Sorry, something has gone wrong. Please try again later.'
this had happened before.

but this time i can see all my funds listed below, Aegon told me to try another time, so it seems a guessing game of when I can SWITCH. 

Does anyone know if I can switch funds - how will I know it has gone through? and how long will it take for this to be confirmed - Aegon said I will be notified....



Comments

  • Marcon
    Marcon Posts: 15,575 Forumite
    Ninth Anniversary 10,000 Posts Name Dropper Combo Breaker
    20122013 said:
    I am (trying) again to switch my funds (NOT Sipp) on the Aegon platfrom .When I am in the 'Switch' section'    I get an error 'Sorry, something has gone wrong. Please try again later.'
    this had happened before so I bought a new laptop especially for this

    but this time i can see all my funds listed below, Aegon told me to try another time, so it seems a guessing game of when I can SWITCH. 

    Does anyone know if I can switch funds - how will I know it has gone through? and how long will it take for this to be confirmed - Aegon said I will be notified....



    Have you got 'transactional access'? I suspect not, from what you're saying - even with a new laptop! I think from your post you may not have read this:

     https://www.aegon.co.uk/content/dam/auk/assets/publication/marketing-support/ap-switch-funds-guide.pdf 
    Googling on your question might have been both quicker and easier, if you're only after simple facts rather than opinions!  
  • dunstonh
    dunstonh Posts: 120,838 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    I am (trying) again to switch my funds (NOT Sipp) on the Aegon platfrom
    Which Aegon platform?
    ARC or Cofunds?   
    Is it it non-platfrom with an older Scottish Equitable or Retireready plan?
    I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
  • 20122013
    20122013 Posts: 684 Forumite
    500 Posts First Anniversary Name Dropper
    edited 26 March 2025 at 12:33PM
    dunstonh said:
    I am (trying) again to switch my funds (NOT Sipp) on the Aegon platfrom
    Which Aegon platform?
    ARC or Cofunds?   
    Is it it non-platfrom with an older Scottish Equitable or Retireready plan?


    I was transferred from Cofunds (I am still on phone to aegon) not much progress.
  • Marcon
    Marcon Posts: 15,575 Forumite
    Ninth Anniversary 10,000 Posts Name Dropper Combo Breaker
    edited 27 March 2025 at 4:27PM
    You're more likely to get helpful/better informed replies if you stick to one thread rather than starting a fresh one when they are both on the same topic. I've asked for this to be merged with your thread from earlier today.
    Googling on your question might have been both quicker and easier, if you're only after simple facts rather than opinions!  
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