Accessing HMRC site without passport / driving licence

System

This discussion was created from comments split from: extra national insurance (NI) years.

Jamesh2o

Hello MSE Forum,

I hope you can help me with the following problem -

I am trying to top up my state pension before the 5th April deadline, however after gaining a gate line user name & password I then come against a brick wall.

On the HMRC website after logging on to be able to go any further it requests ( from me ) 2 forms of ID, which ONLY consist of either - Driving Licence / Passport or Credit ( something ). I DO NOT have any of these and the person on the phone stated that if I didn't have any of these, I would NOT be allowed to log onto the site.

Even though I was born in this country in 1966 and I have worked all my life, WHY am I NOT allowed to access my own pension details?

Can this be possible or is there ANY WAY I can access my details / pension in order to top it up before I retire, can ANYONE help me with this?

THANK YOU!

SiliconChip

The simple answer is to get a passport or driving licence, but if you don't want to get either then this page suggests that it's possible to provide bank account and tax record details to prove your ID.

https://www.sign-in.service.gov.uk/about/checking-users-identities/evidence-types 

Answering security questions online

Users answer security questions online (also known as knowledge-based verification questions) about things like their mobile phone contract and bank account.

The questions asked are based on their credit record and are answers only they should know.

Users can use one of the following types of photo ID:

• UK passport
• UK or Northern Ireland photocard driving licence

Users without photo ID can instead use their UK bank account details and HMRC tax record to prove their identity.

molerat

That new beta gov.uk one login only works with limited services, Gov Gateway is not one of them.

@Jamesh2o, you will need to register for a callback to get anything sorted.  The clock will be held.  Take screenshots of the entry and confirmation screens. Request a call back to pay voluntary National Insurance contributions - GOV.UK

Jamesh2o

Just to add - THANK YOU! molerat for all your help I'll be giving it all ago ASAP.