Delay topping up pension after Paying NI voluntary contibutions

Bradrail29

I paid for 2 years voluntary contributions in July 24 and my pension has not increased yet. I have made several phone calls to HMRC and Pensions dept. HMRC have confirmed that they have received the payment and have updated my details on their system. Pensions department have said that they are very busy due to increased demand in the last year. My last call to the Pensions dept was 3 weeks ago and i was told that they could now escalate my case as it was over 6 months since I paid the voluntary contributions, and that I should now get a response in 2 to 3 weeks. I am still waiting . Has anyone else experienced this and does anyone know if there is any higher authority that can be contacted to expedite the situation.

molerat

Are you certain the years you topped up have actually increased your pension amount ?  Are they showing in your on line NI record as full ?  Are you already beyond pension age ?  If yes to the last question it could be as long as a year for the pension to increase as it is a manual almost pen and paper process.

Sam_666

Does your online account shows correctly your new contribution?
If it does, then find info on complaint process and follow it through.

1sec spent on google:

https://www.gov.uk/government/organisations/department-for-work-pensions/about/complaints-procedure

Bradrail29

I am beyond pension age and yes my NI account shows the years are paid in full. Many thanks for your reply , guess i will just have to be patient. 

molerat

The pension will be backdated to the date of payment.