Fraud please help

finngirl37

Hello!
I received a letter last week from Barclays partner finance saying that I had taken out a loan for an apple I phone. I haven't and in fact own nothing from apple. It looks like this is fraud and someone has my details including my bank details. A direct debit was set up. So I cancelled the direct debit, changed everything on my bank and phoned Barclays partner finance fraud. They said they would send me a form to complete. Nothing. So I phoned again and no form. Then I get a letter from the complaints department saying there is nothing they can do. I've spoken to apple via phone and in store and they have no record of a sale but Barclays do. I've reported this to action fraud. Now I just want to close the Barclays account. Please help. Why is this so hard? Advice please.

DE_612183

Did they give you a reference number when you called?

Also did you phone the BPF Fraud Line or just customer service?

lovelifer

Find their complaints department and complain ASAP- from experience that gets things moving.

Good luck, it's scary and stressful being scammed.

finngirl37

Thanks. I am going to complain asap. Has anyone else experienced this problem?

born_again

There is a good chance that the apple purchase is not in your name, & they have just used your sort/account number as the payment method.

Check your credit file to see what is showing on there. 👍

MEM62

lovelifer said:

Good luck, it's scary and stressful being scammed.

The OP has not been scammed and they have suffered no financial loss.  Barclays and/or Apple have.  

HHarry

MEM62 said:

lovelifer said:

Good luck, it's scary and stressful being scammed.

The OP has not been scammed and they have suffered no financial loss.  Barclays and/or Apple have.  

And those semantics really help the OP.

They have had their bank details used fraudulently - that could well be scary & stressful.

MEM62

HHarry said:

MEM62 said:

lovelifer said:

Good luck, it's scary and stressful being scammed.

The OP has not been scammed and they have suffered no financial loss.  Barclays and/or Apple have.  

And those semantics really help the OP.

They have had their bank details used fraudulently - that could well be scary & stressful.

It is not semantics.  They are very different circumstances.  Cases where individuals have been scammed and either had or been coerced into emptying their bank accounts would, of course, be stressful.  If your card or account details have been compromised and the financial institution is picking up the loss it is a different matter.  

wendycanny

I have just received an letter from Opos a debt collecting company saying I owe £1.807.00 but if I settle in the next few days they will accept £451.75. I have no outstanding loans. Is this  a phishing letter as when you go in webiste they want your date of birth and email address. 

Has anybody else got this. The phone goes dead after 10 mins . 

Wendycanny

DE_612183

wendycanny said:

I have just received an letter from Opos a debt collecting company saying I owe £1.807.00 but if I settle in the next few days they will accept £451.75. I have no outstanding loans. Is this  a phishing letter as when you go in webiste they want your date of birth and email address. 

Has anybody else got this. The phone goes dead after 10 mins . 

Wendycanny

This sounds like something different - you need to start your own thread to avoid confusion.

However if you search this site for that company consensus is to ignore unless you get a Letter Before Claim or a court letter.