Train Delay Repay - how to claim?

Ash_Pole

I bought a ticket from the machine on the platform, but the return journey was a replacement bus service (staff shortage) and took well over an hour longer than it should. I tried to claim from Northern Rail but they said:

We are really sorry but we have rejected your claim as you have not used the ticket to travel and therefore you are entitled to a full refund from the ticket retailer without any administration charge. You should contact the ticket retailer directly in order to obtain a full refund.

I did use the ticket to travel but the bus driver didn't scan it or anything like that. Who is this "ticket retailer" that Northern say I can claim from?

Voyager2002

Ash_Pole said:

I bought a ticket from the machine on the platform, but the return journey was a replacement bus service (staff shortage) and took well over an hour longer than it should. I tried to claim from Northern Rail but they said:

We are really sorry but we have rejected your claim as you have not used the ticket to travel and therefore you are entitled to a full refund from the ticket retailer without any administration charge. You should contact the ticket retailer directly in order to obtain a full refund.

I did use the ticket to travel but the bus driver didn't scan it or anything like that. Who is this "ticket retailer" that Northern say I can claim from?

Which company issued the ticket? (If you look on the National Rail website you can find out which company operates the station in question, and that is almost certainly the company that sold you the ticket.)

Mark_d

Just go to the ticket office at the station.

daveyjp

As you travelled don't do as advised.  Follow up your delay repay claim with an explanation by email.

Lucky_Duck_2

daveyjp said:

As you travelled don't do as advised.  Follow up your delay repay claim with an explanation by email.

Exactly this.

If needed more detailed advise can be obtain from this crowd

https://www.railforums.co.uk/#fares-ticketing-routeing.151