I sold a phone on ebay just before xmas, non received and royal mail state it is at the post office

pete1975

afternoon all, i sold a phone on ebay ad posted it via special delivery on the 18th december
A few attempts were made to the address from the tracking info and from the 24th december its been showing as 'item prepared for redelivery to post office'




The buyer messaged me and i advised him that he would have to collect as royal mail only attempt a few times.   A few days after he started a non delivery claim,   that took about a a week and then i realised that ebay closed the claim and refunded the buyer.       i reached out to royal mail and submitted a claim for non delivery (i couldnt find a number for the local post office anywhere.   

I have the following email back from royal mail  


How do i get hold of royal mail to return the phone, I hope they dont now deliver the phone to the buyer but its been nearly 2 months.    I cant reply to the customer services email as its non monitored mailbox.  I paid the extra as the phone was £300 so i was covered for non delivery.

Do i raise a complaint to the postal review panel.   

thanks

molerat

03457 740 740 is RM CS

The item should have been returned to you after 18 days held.

born_again

You did put your return address on the package?

Even Post Code & house number at the very least.

pete1975

born_again said:

You did put your return address on the package?

Even Post Code & house number at the very least.

yes its on the return label

pete1975

molerat said:

03457 740 740 is RM CS

The item should have been returned to you after 18 days held.

thanks i was trying to find that detail yesterday

kalsha

molerat said:

03457 740 740 is RM CS

The item should have been returned to you after 18 days held.

Is this number answered by humans?   I always get the automated one and never get anywhere!

pete1975

kalsha said:

molerat said:

03457 740 740 is RM CS

The item should have been returned to you after 18 days held.

Is this number answered by humans?   I always get the automated one and never get anywhere!

I meant to say i tried that number,   I spent at least 40mins on hold. I went with option 5 (everything else) I have a feeling like everything else nowadays the only way they want you to contact them are group mailboxes

GabbaGabbaHey

If the phone is worth £300, would it be possible for you to travel to the post office which is holding it?

Car1980

Did you not follow up the original email that erroneously claims that it "concludes the matter"?

pete1975

GabbaGabbaHey said:

If the phone is worth £300, would it be possible for you to travel to the post office which is holding it?

its devon,  so its going to take about 4hrs from where i am

pete1975

Car1980 said:

Did you not follow up the original email that erroneously claims that it "concludes the matter"?

yes i called them,  the email address doe not accept any mails in only out, so you have to then either call or raise a further claim,  it looks ad if they make it as awkward as possible