BNPl with ao.com

AndaThai_71

Hi there everyone I'm at my lowest point of life I purchased a Samsung s24 from ao.com and they sent me a wrong phone I took pictures of the iPhone 15 they sent I got it on BNPL they are insisting they sent the correct phone they won't refund the finance company newday finance company until they receive the phone back Martin Lewis does not seem that he can help me who can because I'm in a mental health of state Ive just lost my mother recently I don't need this stress infact I feel like taking my life 

Penguin_

Sorry so the issue is that you have received the wrong phone & they wont issue a refund until the phone is back with them? That's fairly standard - can you return the phone?

marcia_

AndaThai_71 said:

Hi there everyone I'm at my lowest point of life I purchased a Samsung s24 from ao.com and they sent me a wrong phone I took pictures of the iPhone 15 they sent I got it on BNPL they are insisting they sent the correct phone they won't refund the finance company newday finance company until they receive the phone back Martin Lewis does not seem that he can help me who can because I'm in a mental health of state Ive just lost my mother recently I don't need this stress infact I feel like taking my life 

 I suggest looking at this https://www.samaritans.org/

 as for the phone, if you want a refund you will have to return the phone they have delivered wrongly. Ensure you send it securely. if they don't give you a return label make sure it is sent signed for and with insurance 

Nasqueron

Penguin_ said:

Sorry so the issue is that you have received the wrong phone & they wont issue a refund until the phone is back with them? That's fairly standard - can you return the phone?

It sounds a bit like they are demanding the S24 back as they believe that was what was sent but yes either way, they should arrange collection due to their mistake - or OP sends it back and asks for a refund of costs