Optical Express Glasgow

JohnLittlefair

BEWARE TERRIBLE PRACTICES £50 Deposit NON REFUNDABLE !!
I booked an appointment with the Glasgow Branch under the understanding, I could choose form Laser surgery or lens replacement. I was given cost for Laser, starting at £1495 per eye or a fixed price of £2000 per eye for Lens replacement, I was asked for a holding deposit of £50 which would only be taken out my account if I failed to turn up on the day, which seemed fair enough. 3 Days before my appointment, I received a call to confirm I would be attending, at which point, I was also advised I would only be suitable for Lens replacement due to my age 57 and that the price for that, STARTS at £1995 per eye, however, could be as much as £11,000 for both eyes. After thinking about the misleading information I was originally given, I decided to cancel my appointment and was advised by Brian, I would be charged £50 to cancel. I tried to explain I was told the £50 would only be taken if I failed to show on the day, to which he replied, its company policy to still charge the £50, however, he would pass to customer services to review.