We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
The MSE Forum Team would like to wish you all a Merry Christmas. However, we know this time of year can be difficult for some. If you're struggling during the festive period, here's a list of organisations that might be able to help
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Has MSE helped you to save or reclaim money this year? Share your 2025 MoneySaving success stories!
Optical Express Glasgow
JohnLittlefair
Posts: 1 Newbie
BEWARE TERRIBLE PRACTICES £50 Deposit NON REFUNDABLE !!
I booked an appointment with the Glasgow Branch under the understanding, I could choose form Laser surgery or lens replacement. I was given cost for Laser, starting at £1495 per eye or a fixed price of £2000 per eye for Lens replacement, I was asked for a holding deposit of £50 which would only be taken out my account if I failed to turn up on the day, which seemed fair enough. 3 Days before my appointment, I received a call to confirm I would be attending, at which point, I was also advised I would only be suitable for Lens replacement due to my age 57 and that the price for that, STARTS at £1995 per eye, however, could be as much as £11,000 for both eyes. After thinking about the misleading information I was originally given, I decided to cancel my appointment and was advised by Brian, I would be charged £50 to cancel. I tried to explain I was told the £50 would only be taken if I failed to show on the day, to which he replied, its company policy to still charge the £50, however, he would pass to customer services to review.
I booked an appointment with the Glasgow Branch under the understanding, I could choose form Laser surgery or lens replacement. I was given cost for Laser, starting at £1495 per eye or a fixed price of £2000 per eye for Lens replacement, I was asked for a holding deposit of £50 which would only be taken out my account if I failed to turn up on the day, which seemed fair enough. 3 Days before my appointment, I received a call to confirm I would be attending, at which point, I was also advised I would only be suitable for Lens replacement due to my age 57 and that the price for that, STARTS at £1995 per eye, however, could be as much as £11,000 for both eyes. After thinking about the misleading information I was originally given, I decided to cancel my appointment and was advised by Brian, I would be charged £50 to cancel. I tried to explain I was told the £50 would only be taken if I failed to show on the day, to which he replied, its company policy to still charge the £50, however, he would pass to customer services to review.
0
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 352.9K Banking & Borrowing
- 253.9K Reduce Debt & Boost Income
- 454.7K Spending & Discounts
- 246K Work, Benefits & Business
- 602.1K Mortgages, Homes & Bills
- 177.8K Life & Family
- 259.9K Travel & Transport
- 1.5M Hobbies & Leisure
- 16K Discuss & Feedback
- 37.7K Read-Only Boards