What's my rights

gillyfranks

I placed an order for a new sofa back in November. I was advised that this will take up to 10 weeks.
I have not received this item as of yet but have noticed that this is now in the sale.

Where would I stand as this is a couple of hundred pounds difference.

Do I have any right?

Thank you 

powerful_Rogue

gillyfranks said:

I placed an order for a new sofa back in November. I was advised that this will take up to 10 weeks.
I have not received this item as of yet but have noticed that this is now in the sale.

Where would I stand as this is a couple of hundred pounds difference.

Do I have any right?

Thank you 

What does your contract state? Instore/Online purchase?

Penguin_

Quick question, if the sofa had gone up by a couple of hundred pounds - would you be happy if the retailer asked you to pay the difference?

Ergates

gillyfranks said:

I placed an order for a new sofa back in November. I was advised that this will take up to 10 weeks.
I have not received this item as of yet but have noticed that this is now in the sale.

Where would I stand as this is a couple of hundred pounds difference.

Do I have any right?

Thank you 

You always have rights.  What particular rights are you after?

If you want to ask for the price to be reduced, or to cancel the order and reform it - then... no, that isn't a "right" - it'll depend on what the contract states.

You could just ask if they'll match the reduced price.  They'll probably say "no", but there's no harm in trying.

Aylesbury_Duck

You don't have an automatic right to the reduction.  You ordered in November and were happy with that price.  If it had gone up you wouldn't be offering to pay more.  Prices move all the time and to be honest, ordering in November was almost certainly going to see you paying more than in the January sale, for almost anything other than groceries.

However, if you ordered online, you can return the sofa within 14 days of receipt.  There may be a charge to do so if the terms and conditions state that and they are clear, fair, etc.  If so, you'll need to balance that charge against the £200.  If you ordered in-store, your right to cancel will be detailed in the contract.

Why don't you simply ask the retailer if they'll refund the difference?  They may agree.  If you did order online, you could always tell them that your other option is to return it and re-order.  They may rather just refund the difference than have the hassle of a return and a new order.  Or they could call your bluff because you'll go to the back of the queue which I suspect may be more than 10 weeks from a new order date, given it's the most popular time of year to buy a sofa.

steamship10

gillyfranks said:

I placed an order for a new sofa back in November. I was advised that this will take up to 10 weeks.

As much as it would be nice to get a discount on it now that it has dropped in price, others have basically mentioned the other side of the coin i.e. if it had gone up, would you be happy with the seller asking for the extra money?

Since you ordered in November AND were told it could take 'up to' 10 weeks, then there is not a lot you can do. If it doesn't arrive within the 10 weeks, then you could contact the seller about a possible discount based on a late delivery and the drop in price.

the_lunatic_is_in_my_head

Penguin_ said:

Quick question, if the sofa had gone up by a couple of hundred pounds - would you be happy if the retailer asked you to pay the difference?

I've never understood this kind of response on here, last year I ordered a bookcase with a long lead time, ended up waiting around 3 months, I was checking the website periodically to see if the lead time had updated and at one point noticed the price had been reduced by £20 (about 10%).

Checked the terms and a contract was formed on dispatch so I asked if they could match the lower price, they cancelled and said to reorder so for 2 minutes to email and 2 minutes to reorder I was £20 better off. I guess if your income is more than £300 an hour why bother but mine isn't... 

Granted they could have cancelled and said you can't reorder but when dealing with medium sized company with a customer service dept that kind of pettiness doesn't exist and in this case they were awaiting stock rather than making the bookcase so the new order arrived at the same time the first order would have. 

And it is important to remember in that example the whole thing is balanced as if the price did go up the retailer could withdraw their offer and insist if a sale is to go ahead it's done at the higher price, it's just not common as a retailer runs a greater risk of losing the customer.

Aylesbury_Duck said:

However, if you ordered online, you can return the sofa within 14 days of receipt.  There may be a charge 

Cancellation rights begin when the contract is entered into so if no delivery process has yet to begin and OP cancels then they wouldn't have to deal with the return  

If no contract until dispatch then it's just withdrawing the offer.



OP as above you can ask, actual rights depend on the specifics, worth noting your 10 week delivery window may reset so is worth considering if you are wanting the sofa sooner rather than later.