no payments taken

TheAble

Has the op actually done anything wrong here? It doesn't seem so. The fault appears to be with the lender; furthermore he's sent them an email.

By all means call them if you want op, but I don't see why it should be your job to jump through hoops when you're not at fault.

EssexHebridean

If it were me, once I’d noticed that the payments were not being taken I would want to act fast to get the situation squared away and payments caught up/reinstated. I think the reasons some people are being a bit “prickly” about it is that it rather appeared that the OP was trying to take a view on whether he could get away without doing so. 

sourcrates

TheAble said:

Has the op actually done anything wrong here? It doesn't seem so. The fault appears to be with the lender; furthermore he's sent them an email.

By all means call them if you want op, but I don't see why it should be your job to jump through hoops when you're not at fault.

Well no, but they could be the one to suffer the brunt of any repercussion over this, yes it may not be their fault, but lenders don`t just stop taking payment for no reason, clearly something is amiss, and the OP`s credit file may suffer as a consequence, even though they may be able to expunge any negative information by complaining, it will still take time and effort to do that, best to nip it in the bud.

Harrysplan

Hey everyone,

UPDATE...

I have had my final response to the complaint and they have partially upheld my complaint. They have offered to remove any interest accrued during the time that the missed payments were made, and the reduce my overall debt from just over £2K to £986. I am happy with that as it seems fair and proportional. 

What I am not happy about is that they are going to log it as an arrangement to pay, due to the reduction in the balance. Is this an appropriate use of an arrangement to pay marker? I plan on making the full contractual payment as soon as the new reduced balance kicks in, so why would this be an arrangement to pay??

ManyWays

Is all the reduction to 986 removing interest that accrued while your payments were not being collected, or is there an additional reduction being made in compensation?

Harrysplan

ManyWays said:

Is all the reduction to 986 removing interest that accrued while your payments were not being collected, or is there an additional reduction being made in compensation?

its mostly compensation. Only a couple hundred relates to the interest refund

ManyWays

Then you should reply that it is unreasonable to harm your credit record because of compensation they have given you. Say you will take this to the Financial Ombudsman if they dont change their mind.