The Top Regular Savers Discussion Thread

friolento

surreysaver said:

s71hj said:

So my Principality RS issue 3 maturity instructions now show online. The RS 4 is an option, which is wasn't on the letter I received. It feels like the jury is out on here whether timing or random chance dictates whether /how to get such a request through successfully when you already have an RS 4
 I'm wondering if today as a non working day followed by a busy Monday morning would. be worth a try. Thoughts? 

Maybe the letter was posted before the Issue 4 existed 

RS4 leaflet is enclosed with the letter. It’s just not an option on the instruction form

friolento

Hattie627 said:

janusdesign said:

BestSeagull said:

s71hj said:

So my Principality RS issue 3 maturity instructions now show online. The RS 4 is an option, which is wasn't on the letter I received. It feels like the jury is out on here whether timing or random chance dictates whether /how to get such a request through successfully when you already have an RS 4
 I'm wondering if today as a non working day followed by a busy Monday morning would. be worth a try. Thoughts? 

You know, I was wondering myself (after putting it down to luck originally), if timing has anything to do with it. I thought about submitting a last minute request as perhaps then it would be too late to deny? And it's probably just coincidence but I noticed that both of my rejection messages arrived on a Tuesday.

i've just gone through my last 4 maturity instructions - the one yesterday (Saturday morning) and the other 3 were all submitted Thursday lunchtimes... the last two, both rejected, were replied to by she with no name; the one before that accepted by another member of staff and the fourth was unsigned (but accepted)... 3 replies within 30 mins of submitting, the other was next day... I would suggest that if you haven't been rejected after a working day or two of submission, you'll get the maturity choice you requested.

one interesting point that I just noticed is that when you submit the maturity choice online (the yellow box within the product), it actually generates a secure message to PBS - when I looked in the "Sent" folder of the secure messages, I can see the maturity choices I made using the forms, had generated secure messages containing those instructions... I think the Maturity options link from the top menu also generates a similar secure message to them.

therefore, I think it's literally a case of who happens to checking the generated secure messages at the time - if submitted during working hours, it will usually be dealt with quickly; if submitted overnight/weekend, it will be dealt with next working day... but there would be no way to know in advance of submission who, in the digital team, would be dealing with it (much like who you get when you call them).

I think I may have solved it, maybe ?

I did maturity instructions yesterday morning for my Issue 3 maturing 13th September, asking for a rollover to Issue 4. They have been acknowledged by the appearance of the yellow box confirming receipt of instructions and promising to implement on maturity. 

I looked into my sent folder of my secure messages....no secure message was sent.

So it seems that sometimes a secure message is being generated, sometimes not. If a secure message IS generated, it will be dealt with by a human at PBS. Depending on how clued up that individual is, the instruction will be allowed through OR rejected. But if no secure message is generated and sent, the instruction will go through.

So, if you check your sent folder after entering your instructions and find that the secure message has been sent, you have a chance of being rejected. If no secure message, you are okay.

Not sure why the secure message is sometimes sent and sometimes not.

I also don't see a secure message about my most recent maturity instructions. Yellow box still confirms my instructions.

BestSeagull

dcs34 said:

Hattie627 said:

BestSeagull said:

Hattie627 said:

janusdesign said:

Hattie627 said:

BestSeagull said:

Hattie627 said:

janusdesign said:

Hattie627 said:

janusdesign said:

BestSeagull said:

s71hj said:

So my Principality RS issue 3 maturity instructions now show online. The RS 4 is an option, which is wasn't on the letter I received. It feels like the jury is out on here whether timing or random chance dictates whether /how to get such a request through successfully when you already have an RS 4
 I'm wondering if today as a non working day followed by a busy Monday morning would. be worth a try. Thoughts? 

You know, I was wondering myself (after putting it down to luck originally), if timing has anything to do with it. I thought about submitting a last minute request as perhaps then it would be too late to deny? And it's probably just coincidence but I noticed that both of my rejection messages arrived on a Tuesday.

i've just gone through my last 4 maturity instructions - the one yesterday (Saturday morning) and the other 3 were all submitted Thursday lunchtimes... the last two, both rejected, were replied to by she with no name; the one before that accepted by another member of staff and the fourth was unsigned (but accepted)... 3 replies within 30 mins of submitting, the other was next day... I would suggest that if you haven't been rejected after a working day or two of submission, you'll get the maturity choice you requested.

one interesting point that I just noticed is that when you submit the maturity choice online (the yellow box within the product), it actually generates a secure message to PBS - when I looked in the "Sent" folder of the secure messages, I can see the maturity choices I made using the forms, had generated secure messages containing those instructions... I think the Maturity options link from the top menu also generates a similar secure message to them.

therefore, I think it's literally a case of who happens to checking the generated secure messages at the time - if submitted during working hours, it will usually be dealt with quickly; if submitted overnight/weekend, it will be dealt with next working day... but there would be no way to know in advance of submission who, in the digital team, would be dealing with it (much like who you get when you call them).

I think I may have solved it, maybe ?

I did maturity instructions yesterday morning for my Issue 3 maturing 13th September, asking for a rollover to Issue 4. They have been acknowledged by the appearance of the yellow box confirming receipt of instructions and promising to implement on maturity. 

did you request £200 to a new RS 4 and the rest of the balance elsewhere - or did you choose another option?

Yes, those were my instructions.

@Hattie627 Both the second -"Take some money out and move the rest into a new savings account". and the 4th -"Take out all your money and open a new Regular Saver Bond" options allow you to request £200 to a new 6 month RS 4. Do you remember which one you chose? 

ETA I looked back at my messages and it looks like I chose "Moving some of my balance to a new savings account" on both occasions as a message to that effect was sent to them.  So I am going with take out all your money and open a new RS this time!

I'd be lying if I said that I could definitely recall which option I chose but I'm about 75% sure that it was option 4 (take out all your money and open a new Regular Saver Bond)

I assumed that was their 4.85% variable 1-Year RS rather than the 7.50% fixed 6-Month Issue 4 ?

Both options seem to lead to the opportunity to open a new 6 month RS of the current issue (according to BestSeagull). 

Yes, that's right. Both the 2nd and 4th initial choices take you to the same next page which for me gives the heading "move some of your balance into a new savings account" This is how my automatic messages to them have been headed.
For me the options are 1,2,3,5 year bonds then RS 36 and 6 month RS 4. The bonds have a mandatory reinvestment of £500, the "invest from" figure for the RS accounts is £0.00

Under all those options is the box to enter how much you want to invest. I was thinking it might be safer to go for zero there but you said you had entered £200 so I'm torn. 

I'm almost sure (from entering maturity instructions yesterday) that I went Option 4, then chose the 6 month RS 4 from the menu. I am 100% sure that I entered £200 in the box for how much I wanted to invest (I would not have left this as zero). I can say that whatever I did, it did not lead to a secure message being generated.

I did the same thing (selecting the option which send 'Open a New Bond' rather than 'Open a New Savings Account' and (so far) also haven't received a secure message.

This suggests this more specific option is a more automated renewal option (which doesn't automatically check eligibility nor have a step for staff to manually check duplicate issues aren't opened), whereas selecting the more generic new savings account option triggers the message so the request can be manually processed by staff (given the possibility of more obscure options and nuances e.g. you've asked us to open this account but you're not eligible).

Of course this could be a load of rubbish!

This is what I think might be the most likely explanation. 

I was just following that process and came to the "what do you want to do with the rest of your money" section and now am second guessing if choosing the wrong option there might trigger manual intervention.

Normally I'd have it transferred to another Principality account as I find it easier to keep tabs on the interest that way, then transfer it out myself but I doubt that's the most common option.

BestSeagull

allegro120 said:

BestSeagull said:

allegro120 said:

Hattie627 said:

janusdesign said:

BestSeagull said:

s71hj said:

So my Principality RS issue 3 maturity instructions now show online. The RS 4 is an option, which is wasn't on the letter I received. It feels like the jury is out on here whether timing or random chance dictates whether /how to get such a request through successfully when you already have an RS 4
 I'm wondering if today as a non working day followed by a busy Monday morning would. be worth a try. Thoughts? 

You know, I was wondering myself (after putting it down to luck originally), if timing has anything to do with it. I thought about submitting a last minute request as perhaps then it would be too late to deny? And it's probably just coincidence but I noticed that both of my rejection messages arrived on a Tuesday.

i've just gone through my last 4 maturity instructions - the one yesterday (Saturday morning) and the other 3 were all submitted Thursday lunchtimes... the last two, both rejected, were replied to by she with no name; the one before that accepted by another member of staff and the fourth was unsigned (but accepted)... 3 replies within 30 mins of submitting, the other was next day... I would suggest that if you haven't been rejected after a working day or two of submission, you'll get the maturity choice you requested.

one interesting point that I just noticed is that when you submit the maturity choice online (the yellow box within the product), it actually generates a secure message to PBS - when I looked in the "Sent" folder of the secure messages, I can see the maturity choices I made using the forms, had generated secure messages containing those instructions... I think the Maturity options link from the top menu also generates a similar secure message to them.

therefore, I think it's literally a case of who happens to checking the generated secure messages at the time - if submitted during working hours, it will usually be dealt with quickly; if submitted overnight/weekend, it will be dealt with next working day... but there would be no way to know in advance of submission who, in the digital team, would be dealing with it (much like who you get when you call them).

I think I may have solved it, maybe ?

I did maturity instructions yesterday morning for my Issue 3 maturing 13th September, asking for a rollover to Issue 4. They have been acknowledged by the appearance of the yellow box confirming receipt of instructions and promising to implement on maturity. 

I looked into my sent folder of my secure messages....no secure message was sent.

So it seems that sometimes a secure message is being generated, sometimes not. If a secure message IS generated, it will be dealt with by a human at PBS. Depending on how clued up that individual is, the instruction will be allowed through OR rejected. But if no secure message is generated and sent, the instruction will go through.

So, if you check your sent folder after entering your instructions and find that the secure message has been sent, you have a chance of being rejected. If no secure message, you are okay.

Not sure why the secure message is sometimes sent and sometimes not.

This makes sense.  I've checked my messages for the past 2 years - there's nothing in connection with maturity choices or 6 month RSs. I only have messages about opening and closing Triple Access accounts, nothing else.  I do get letters about my maturity instructions though, so I guess the system triggers the letters instead of secure messages for me.

@allegro120, just to clarify, those messages are ones sent from "you" to Principality, triggered by the maturity instruction being given. You looked in your sent messages and there were none relating to maturity instructions?

Do you remember which of the maturity options you chose? no 2 being to "take some money out and move the rest into a new savings account" and no 4 "being to take out all your money and open a new regular saver"

Thanks!

I've looked at my "sent" messages now.  No messages about maturity instructions, only about the account I've instructed to close. 

I chose "take some money out and move the rest into a new savings account".

Thanks. What did you choose for the rest of your money? Electronic transfer out or transfer to another Principality account.

schiff

For me it used to cause a frisson of excitement when I checked in and saw that there were 20/30 posts on this thread that I'd not read - could it be breaking news about a new YBS RS at 13.0%! But you get used to it usually being about one you opened a week ago with the ensuing aftermath, so it's become not quite the same thing. Still, it remains addictive.  

trickydicky14

ForumUser7 said:

I find it useful having all RS discussion in one thread. Mostly only ever use my bookmarked threads, and very rarely look on the boards themselves. This means I miss when other threads are made, unless they are posted about on here.

I 100% understand re some comments being less useful than others, but ultimately if all conversation about a RS was moved to its dedicated thread, we’d probably miss some useful stuff too.

I always try to do a ‘interest check’ before posting in high traffic threads like this - I.e. is my comment likely to be of interest to other members. If so, I post, if not, I don’t. Of course different people will gauge different posts in different ways, but I suppose this could be a good way for people to try and self police posting.

As it stands however, I think Bridlington’s current system works well with a discussion thread for all RS discussion, and a no chat thread to help ensure important updates aren’t missed. Personally, I monitor both and find them both very useful.

Well aware this post falls outside the scope of the RS thread and that it probably isn’t of much interest - but thought I should provide my opinion which hopefully demonstrates the flaws of splitting accounts into individual threads, and may help members gauge future posting. Personally I don’t have a problem with the levels, but it’s important that the threads work as well as they can for everyone interested.

What is of interest to one person may not be to another yet I wish a few more would take your example and first do a 'interest check' I find a few contributors who just want to say mine is bigger than yours, but that's forums for you.

Speculator

Is everyone closing their unwanted Coventry Regular Savers tomorrow. 

apt

Speculator said:

Is everyone closing their unwanted Coventry Regular Savers tomorrow. 

I'm keeping one just so it is easy to open an account with them if they finally get round to launching something decent and to qualify for any potential loyalty product. Won't be much money in it though.

Aidanmc

Speculator said:

Is everyone closing their unwanted Coventry Regular Savers tomorrow. 

I already closed the Loyalty RS earlier this week.
My Sunny Day RS matures today so should be available to withdraw tomorrow

subjecttocontract

My Coventry Loyalty Seasonal Saver is still paying a reasonable rate, better than I can get by depositing it anywhere else, so I'm not in any rush to close it.