The Top Regular Savers Discussion Thread

OrangeBlueGreen

Any chance anyone knows if once open we can see app accounts on the normal online banking too?

mon3ysav3r

OrangeBlueGreen said:

Any chance anyone knows if once open we can see app accounts on the normal online banking too?

EDIT

Yes, you can add the app exclusive account to normal online banking, you need to know the account number once you click "add", it doesn't list your available accounts.

Conversely I can also see my "Regular Saver Issue 8" (that was opened not using the app) in the app (I didn't have to add it manually).

Bobblehat

OrangeBlueGreen said:

Any chance anyone knows if once open we can see app accounts on the normal online banking too?

You "add" the app accounts once logged in online. It will say pending for a day or so (who knows how long over BH)!

mon3ysav3r

Bobblehat said:

You "add" the app accounts once logged in online. It will say pending for a day or so (who knows how long over BH)!

I wonder if the "pending" requires someone to double check that the account you added actually belongs to you! 

And no I am not going to try to add a random account to my other accounts online, I would probably get told off.

ForumUser7

Gers said:

FishInGlass said:

PowerSavingMode said:

Bobblehat said:

PowerSavingMode said:

Nick_C said:

...

Doesn't seem to be any option in the app to close the second account.  Will leave it unfunded, and message them once things have calmed down....

Monmouthshire BS App Exclusive Regular Saver - Issue 1 (7%)

If it's showing in the 'Your Accounts' section of the website, once logged in, you can usually close by viewing the account ('Details') and selecting 'Account Closure' on the left. Not sure if you can add this account to the 'Your Accounts' section if not showing, you usually can with non-app savers.

Mon CS said only add the Exclusive RS you wish to fund to the online accounts ... leave the one you don't need, off the online system. I did what they said!

It's so odd, isn't it? I now have the situation where I have one or two accounts showing online only, one or two on the app only, and one or two on both! 

 Additionally the cog to the right of that allows you to turn off the display which I have done for my closed accounts. This now matches what I see in the app.

That's the most useful thing I've read in two days! Many thanks for posting it  

This same functionality can be used across all societies using the same platform (different colour schemes is pretty much all that differs) in case that helps

clairec666

mon3ysav3r said:

Bobblehat said:

You "add" the app accounts once logged in online. It will say pending for a day or so (who knows how long over BH)!

I wonder if the "pending" requires someone to double check that the account you added actually belongs to you! 

And no I am not going to try to add a random account to my other accounts online, I would probably get told off.

Hopefully nobody is tempted to try this - I reckon it would make the Monmouthshire app disappear into a black hole 

10_66

FishInGlass said:

Online there is the capability to use add account to add the new accounts provided you have the account number. Additionally the cog to the right of that allows you to turn off the display which I have done for my closed accounts. This now matches what I see in the app.

MONBS
When I first registered the app a month ago, I could (and still can) see the accounts I've turned off when logged in online.  I can't get rid of them.

Section62

mon3ysav3r said:

OrangeBlueGreen said:

Any chance anyone knows if once open we can see app accounts on the normal online banking too?

EDIT

Yes, you can add the app exclusive account to normal online banking, you need to know the account number once you click "add", it doesn't list your available accounts.

Conversely I can also see my "Regular Saver Issue 8" (that was opened not using the app) in the app (I didn't have to add it manually).

With the online system 'Pending' means the system is waiting for a human to verify the account and activate it on your online profile.  If you don't 'add' an account yourself, but do have an online profile, they will eventually get round to adding it for you.

It looks like the app lists all accounts without the need for manual action.

surreysaver

Thank God for that! Managed to open Monmouthshire's 7% RS by uninstalling and reinstalling the app. Just told it I had a new phone.

charlie12525

ThePirates said:

Still stuck at the 2FA screen with no options to pick...

This is after a reinstall. Looks like a phone call required.

I finally sorted this problem.
I dug out my old Moto G5 and it worked fine. Could not get it to work on my less than a year old Poco C65.