The Top Regular Savers Discussion Thread

ThePirates

ThePirates said:

Still stuck at the 2FA screen with no options to pick...

This is after a reinstall. Looks like a phone call required.

Phone call was a waste of time, answered straight away but they don't have a fix. "Try installing on a different device"...

nomorekids

Not flawlessly as been uninstalling and reinstalling the app this morning and this afternoon, voila new Monmouthshire exclusive for me. See how long it takes to do for DH now............

flaneurs_lobster

SJMALBA said:

I run Linux on my laptop, and it seems to be (theoretically?) possible to run Android apps in Linux?
As someone with no experience of smart phones, and therefore apps, let alone Anbox, Waydroid etc,, is this likely to be a realistic/practical option to open the Mon BS App Exclusive RS, or likely a potential nightmare on top of the apparent nightmare that Mon BS' app inherently appears to be?

I'd say that you would be unlikely to be able to run MonBS (or any other Android banking app) on anything other than a full-fat Android install, they rely on the OS security and won't run on anything that's been 'fettled' like a rooted phone or (I'm assuming) an emulator.

If you are going to try and set up emulation, try a harmless app first rather than your live savings account, just in case it triggers a lock-down.

FishInGlass

SJMALBA said:

As one of the few? without a smart phone, I'm missing out on all of the Mon BS 'fun'!

I run Linux on my laptop, and it seems to be (theoretically?) possible to run Android apps in Linux?
As someone with no experience of smart phones, and therefore apps, let alone Anbox, Waydroid etc,, is this likely to be a realistic/practical option to open the Mon BS App Exclusive RS, or likely a potential nightmare on top of the apparent nightmare that Mon BS' app inherently appears to be?

If this was an option, and by some miracle it all actually worked, would further operation of the account through Mon BS' normal online system be possible, or would it all have to be app based?

I have no experience of android apps via Linux.
However having set up the account via the app I went to the website clicked on add account and put in the new account number. It is currently showing as pending but I would expect to see the details after an overnight database update, but at worst case after the bank holiday. My new branch RS is showing exactly the same thing.

FishInGlass

PowerSavingMode said:

Bobblehat said:

PowerSavingMode said:

Nick_C said:

...

Doesn't seem to be any option in the app to close the second account.  Will leave it unfunded, and message them once things have calmed down....

Monmouthshire BS App Exclusive Regular Saver - Issue 1 (7%)

If it's showing in the 'Your Accounts' section of the website, once logged in, you can usually close by viewing the account ('Details') and selecting 'Account Closure' on the left. Not sure if you can add this account to the 'Your Accounts' section if not showing, you usually can with non-app savers.

Mon CS said only add the Exclusive RS you wish to fund to the online accounts ... leave the one you don't need, off the online system. I did what they said!

It's so odd, isn't it? I now have the situation where I have one or two accounts showing online only, one or two on the app only, and one or two on both! 

Online there is the capability to use add account to add the new accounts provided you have the account number. Additionally the cog to the right of that allows you to turn off the display which I have done for my closed accounts. This now matches what I see in the app.

DealSeeker11

ThePirates said:

ThePirates said:

Still stuck at the 2FA screen with no options to pick...

This is after a reinstall. Looks like a phone call required.

Phone call was a waste of time, answered straight away but they don't have a fix. "Try installing on a different device"...

I had the same 2FA issue since beginning of Aug, phoned them yesterday and the lady walked me through the process to uninstall, reinstall the app, select existing customer and not registered the phone. It failed and she said that’s because I had tried too many times and now my number is blocked. To unblock it would take several days as it is done by an external company. I tried just now repeating this process except that I used my partner’s phone number to receive the security code. Since it’s a new and I’m guessing unblocked number, I was able to then complete the process, and now set up my app excl RS fairly quickly.  I could probably change my phone number back to my own when the dust settles.  Since I could just log on now using facial recognition, I’m good for the time being.

trickydicky14

OrangeBlueGreen said:

Just for info if it helps the "We are currently processing your application" page took about 1-2 minutes for me. It asks to not close the app so you may want to switch off autolock on your phone during the application.

It took around 8 minutes to process mine, still got it sorted in the end.

ThePirates

DealSeeker11 said:

ThePirates said:

ThePirates said:

Still stuck at the 2FA screen with no options to pick...

This is after a reinstall. Looks like a phone call required.

Phone call was a waste of time, answered straight away but they don't have a fix. "Try installing on a different device"...

I had the same 2FA issue since beginning of Aug, phoned them yesterday and the lady walked me through the process to uninstall, reinstall the app, select existing customer and not registered the phone. It failed and she said that’s because I had tried too many times and now my number is blocked. To unblock it would take several days as it is done by an external company. I tried just now repeating this process except that I used my partner’s phone number to receive the security code. Since it’s a new and I’m guessing unblocked number, I was able to then complete the process, and now set up my app excl RS fairly quickly.  I could probably change my phone number back to my own when the dust settles.  Since I could just log on now using facial recognition, I’m good for the time being.

Thanks for that, a 2nd call to a more helpful lady, Charlie, suggested a similar thing, they are now trying to unblock my phone number and will email me when done.

Used your method of using my wife's phone number for the initial registration verification and I got the full 2FA page! Used my own number and I'm in!

Now have the 7% Regular Saver! Thanks!

Gers

FishInGlass said:

PowerSavingMode said:

Bobblehat said:

PowerSavingMode said:

Nick_C said:

...

Doesn't seem to be any option in the app to close the second account.  Will leave it unfunded, and message them once things have calmed down....

Monmouthshire BS App Exclusive Regular Saver - Issue 1 (7%)

If it's showing in the 'Your Accounts' section of the website, once logged in, you can usually close by viewing the account ('Details') and selecting 'Account Closure' on the left. Not sure if you can add this account to the 'Your Accounts' section if not showing, you usually can with non-app savers.

Mon CS said only add the Exclusive RS you wish to fund to the online accounts ... leave the one you don't need, off the online system. I did what they said!

It's so odd, isn't it? I now have the situation where I have one or two accounts showing online only, one or two on the app only, and one or two on both! 

 Additionally the cog to the right of that allows you to turn off the display which I have done for my closed accounts. This now matches what I see in the app.

That's the most useful thing I've read in two days! Many thanks for posting it  

DealSeeker11

ThePirates said:

DealSeeker11 said:

ThePirates said:

ThePirates said:

Still stuck at the 2FA screen with no options to pick...

This is after a reinstall. Looks like a phone call required.

Phone call was a waste of time, answered straight away but they don't have a fix. "Try installing on a different device"...

I had the same 2FA issue since beginning of Aug, phoned them yesterday and the lady walked me through the process to uninstall, reinstall the app, select existing customer and not registered the phone. It failed and she said that’s because I had tried too many times and now my number is blocked. To unblock it would take several days as it is done by an external company. I tried just now repeating this process except that I used my partner’s phone number to receive the security code. Since it’s a new and I’m guessing unblocked number, I was able to then complete the process, and now set up my app excl RS fairly quickly.  I could probably change my phone number back to my own when the dust settles.  Since I could just log on now using facial recognition, I’m good for the time being.

Thanks for that, a 2nd call to a more helpful lady, Charlie, suggested a similar thing, they are now trying to unblock my phone number and will email me when done.

Used your method of using my wife's phone number for the initial registration verification and I got the full 2FA page! Used my own number and I'm in!

Now have the 7% Regular Saver! Thanks!

It was also Charlie who I spoke to, I just didn’t have the patience to sit through the entire bank holiday weekend and wait for that email to come god knows when next week. 

Glad it’s worked for you too!