The Top Regular Savers Discussion Thread

trickydicky14

OrangeBlueGreen said:

Just for info if it helps the "We are currently processing your application" page took about 1-2 minutes for me. It asks to not close the app so you may want to switch off autolock on your phone during the application.

It took around 8 minutes to process mine, still got it sorted in the end.

ThePirates

DealSeeker11 said:

ThePirates said:

ThePirates said:

Still stuck at the 2FA screen with no options to pick...

This is after a reinstall. Looks like a phone call required.

Phone call was a waste of time, answered straight away but they don't have a fix. "Try installing on a different device"...

I had the same 2FA issue since beginning of Aug, phoned them yesterday and the lady walked me through the process to uninstall, reinstall the app, select existing customer and not registered the phone. It failed and she said that’s because I had tried too many times and now my number is blocked. To unblock it would take several days as it is done by an external company. I tried just now repeating this process except that I used my partner’s phone number to receive the security code. Since it’s a new and I’m guessing unblocked number, I was able to then complete the process, and now set up my app excl RS fairly quickly.  I could probably change my phone number back to my own when the dust settles.  Since I could just log on now using facial recognition, I’m good for the time being.

Thanks for that, a 2nd call to a more helpful lady, Charlie, suggested a similar thing, they are now trying to unblock my phone number and will email me when done.

Used your method of using my wife's phone number for the initial registration verification and I got the full 2FA page! Used my own number and I'm in!

Now have the 7% Regular Saver! Thanks!

Gers

FishInGlass said:

PowerSavingMode said:

Bobblehat said:

PowerSavingMode said:

Nick_C said:

...

Doesn't seem to be any option in the app to close the second account.  Will leave it unfunded, and message them once things have calmed down....

Monmouthshire BS App Exclusive Regular Saver - Issue 1 (7%)

If it's showing in the 'Your Accounts' section of the website, once logged in, you can usually close by viewing the account ('Details') and selecting 'Account Closure' on the left. Not sure if you can add this account to the 'Your Accounts' section if not showing, you usually can with non-app savers.

Mon CS said only add the Exclusive RS you wish to fund to the online accounts ... leave the one you don't need, off the online system. I did what they said!

It's so odd, isn't it? I now have the situation where I have one or two accounts showing online only, one or two on the app only, and one or two on both! 

 Additionally the cog to the right of that allows you to turn off the display which I have done for my closed accounts. This now matches what I see in the app.

That's the most useful thing I've read in two days! Many thanks for posting it  

DealSeeker11

ThePirates said:

DealSeeker11 said:

ThePirates said:

ThePirates said:

Still stuck at the 2FA screen with no options to pick...

This is after a reinstall. Looks like a phone call required.

Phone call was a waste of time, answered straight away but they don't have a fix. "Try installing on a different device"...

I had the same 2FA issue since beginning of Aug, phoned them yesterday and the lady walked me through the process to uninstall, reinstall the app, select existing customer and not registered the phone. It failed and she said that’s because I had tried too many times and now my number is blocked. To unblock it would take several days as it is done by an external company. I tried just now repeating this process except that I used my partner’s phone number to receive the security code. Since it’s a new and I’m guessing unblocked number, I was able to then complete the process, and now set up my app excl RS fairly quickly.  I could probably change my phone number back to my own when the dust settles.  Since I could just log on now using facial recognition, I’m good for the time being.

Thanks for that, a 2nd call to a more helpful lady, Charlie, suggested a similar thing, they are now trying to unblock my phone number and will email me when done.

Used your method of using my wife's phone number for the initial registration verification and I got the full 2FA page! Used my own number and I'm in!

Now have the 7% Regular Saver! Thanks!

It was also Charlie who I spoke to, I just didn’t have the patience to sit through the entire bank holiday weekend and wait for that email to come god knows when next week. 

Glad it’s worked for you too!

OrangeBlueGreen

Any chance anyone knows if once open we can see app accounts on the normal online banking too?

mon3ysav3r

OrangeBlueGreen said:

Any chance anyone knows if once open we can see app accounts on the normal online banking too?

EDIT

Yes, you can add the app exclusive account to normal online banking, you need to know the account number once you click "add", it doesn't list your available accounts.

Conversely I can also see my "Regular Saver Issue 8" (that was opened not using the app) in the app (I didn't have to add it manually).

Bobblehat

OrangeBlueGreen said:

Any chance anyone knows if once open we can see app accounts on the normal online banking too?

You "add" the app accounts once logged in online. It will say pending for a day or so (who knows how long over BH)!

mon3ysav3r

Bobblehat said:

You "add" the app accounts once logged in online. It will say pending for a day or so (who knows how long over BH)!

I wonder if the "pending" requires someone to double check that the account you added actually belongs to you! 

And no I am not going to try to add a random account to my other accounts online, I would probably get told off.

ForumUser7

Gers said:

FishInGlass said:

PowerSavingMode said:

Bobblehat said:

PowerSavingMode said:

Nick_C said:

...

Doesn't seem to be any option in the app to close the second account.  Will leave it unfunded, and message them once things have calmed down....

Monmouthshire BS App Exclusive Regular Saver - Issue 1 (7%)

If it's showing in the 'Your Accounts' section of the website, once logged in, you can usually close by viewing the account ('Details') and selecting 'Account Closure' on the left. Not sure if you can add this account to the 'Your Accounts' section if not showing, you usually can with non-app savers.

Mon CS said only add the Exclusive RS you wish to fund to the online accounts ... leave the one you don't need, off the online system. I did what they said!

It's so odd, isn't it? I now have the situation where I have one or two accounts showing online only, one or two on the app only, and one or two on both! 

 Additionally the cog to the right of that allows you to turn off the display which I have done for my closed accounts. This now matches what I see in the app.

That's the most useful thing I've read in two days! Many thanks for posting it  

This same functionality can be used across all societies using the same platform (different colour schemes is pretty much all that differs) in case that helps

clairec666

mon3ysav3r said:

Bobblehat said:

You "add" the app accounts once logged in online. It will say pending for a day or so (who knows how long over BH)!

I wonder if the "pending" requires someone to double check that the account you added actually belongs to you! 

And no I am not going to try to add a random account to my other accounts online, I would probably get told off.

Hopefully nobody is tempted to try this - I reckon it would make the Monmouthshire app disappear into a black hole