The Top Regular Savers Discussion Thread

Section62

Aldermore  RS issues 1 to 3 - interest rate drops from 4.75% to 4.5% with effect 22/08/2025

(email just now)

HHUK

pecunianonolet said:

Virgin

Requested closure via online form of the regular saver (the form that was mentioned many pages ago), provided account details in the form for the regular saver. Followed up a day later via online chat just in case to make sure the reg saver is getting closed. 

Received an email "Sorry to see you go", checked my app and instead of the regular saver they closed my current account. Reg saver still not closed, still waiting for the interest to be transferred to the current account (that is now closed). 

I submitted my closure form online about a week ago, since when I've heard nothing. Having read your post, I tried the online chat but found it worse than useless, so decided to call the number mentioned at the end of the chat: 0800 028 4836.

Spoke with an extremely pleasant, friendly and helpful agent, who was unable to locate my closure request. She said she'd action the closure again from scratch, and that it could take 3-5 working days, on account of the volume of such requests they've received. If it happens quicker than that, it will be because the form had in fact turned up and been processed.

clivep

HHUK said:

pecunianonolet said:

Virgin

Requested closure via online form of the regular saver (the form that was mentioned many pages ago), provided account details in the form for the regular saver. Followed up a day later via online chat just in case to make sure the reg saver is getting closed. 

Received an email "Sorry to see you go", checked my app and instead of the regular saver they closed my current account. Reg saver still not closed, still waiting for the interest to be transferred to the current account (that is now closed). 

I submitted my closure form online about a week ago, since when I've heard nothing. Having read your post, I tried the online chat but found it worse than useless, so decided to call the number mentioned at the end of the chat: 0800 028 4836.

Spoke with an extremely pleasant, friendly and helpful agent, who was unable to locate my closure request. She said she'd action the closure again from scratch, and that it could take 3-5 working days, on account of the volume of such requests they've received. If it happens quicker than that, it will be because the form had in fact turned up and been processed.

Virgin

Requested our closures by the form on 2nd August. No acknowledgement. No closure. No interest. Secure messages sent this morning.

Security key ordered for my account by secure message and acknowledgement received that it's on it's way (not received yet but they've got 12 months!).

The one ordered for my wife has not received a reply.

BestSeagull

pecunianonolet said:

Virgin

Requested closure via online form of the regular saver (the form that was mentioned many pages ago), provided account details in the form for the regular saver. Followed up a day later via online chat just in case to make sure the reg saver is getting closed. 

Received an email "Sorry to see you go", checked my app and instead of the regular saver they closed my current account. Reg saver still not closed, still waiting for the interest to be transferred to the current account (that is now closed). 

Just raised a complaint. Totally unacceptable. 

Screenshots not allowed in the app, transcript only available by post on paper if chat has happened via app. Requested a postal copy now. 

Wow! That is awful. You should get a really decent amount of compensation for that. 

clivep

Skipton slow posting of credit to regular savers (SO sent on 1st, credited 4th), so message sent to query this.

Reply to my message said "Bank payments can take up to 3 working days to clear. As we are a Building Society and not a Bank, we do not process funds over the weekend which is why the interest will be applied to your funds from 4th August".

Reply to my wife's message said "Yes I can confirm that the payments have already been backdated to the 1st when we received these payments. However, transactions are still showing a date of 4th.

fabsaver

HHUK said:

pecunianonolet said:

Virgin

Requested closure via online form of the regular saver (the form that was mentioned many pages ago), provided account details in the form for the regular saver. Followed up a day later via online chat just in case to make sure the reg saver is getting closed. 

Received an email "Sorry to see you go", checked my app and instead of the regular saver they closed my current account. Reg saver still not closed, still waiting for the interest to be transferred to the current account (that is now closed). 

I submitted my closure form online about a week ago, since when I've heard nothing. Having read your post, I tried the online chat but found it worse than useless, so decided to call the number mentioned at the end of the chat: 0800 028 4836.

Spoke with an extremely pleasant, friendly and helpful agent, who was unable to locate my closure request. She said she'd action the closure again from scratch, and that it could take 3-5 working days, on account of the volume of such requests they've received. If it happens quicker than that, it will be because the form had in fact turned up and been processed.

The forms were submitted electronically, not a random bit of paper that may be lost and then turn up again. It doesn't inspire confidence in their systems, not that I had any confidence in their systems to start with! 

They are clearly not processing them in order of when they were submitted. Mine went in around 9am on Friday 1st and like you I've heard nothing since.

allegro120

SnowMan said:

Bridlington1 said:

FD allows nicknames but has a limitation in that if you set up multiple payees with the same sort code & account number but with different references it changes the reference of each of these payees to the most recently used (same with HSBC).

That's strange. I've got 3 payees set up on my first direct account to Principality with the same account number and sort code and with 3 different references equal to the respective account numbers. At what point did it change the reference for you?  

It doesn’t change the reference, but the nickname. 

chris_the_bee

clivep said:

Skipton slow posting of credit to regular savers (SO sent on 1st, credited 4th), so message sent to query this.

Reply to my message said "Bank payments can take up to 3 working days to clear. As we are a Building Society and not a Bank, we do not process funds over the weekend which is why the interest will be applied to your funds from 4th August".

Reply to my wife's message said "Yes I can confirm that the payments have already been backdated to the 1st when we received these payments. However, transactions are still showing a date of 4th.

Skipton
Are these not two conflicting statements regarding application date of interest?

clivep

chris_the_bee said:

clivep said:

Skipton slow posting of credit to regular savers (SO sent on 1st, credited 4th), so message sent to query this.

Reply to my message said "Bank payments can take up to 3 working days to clear. As we are a Building Society and not a Bank, we do not process funds over the weekend which is why the interest will be applied to your funds from 4th August".

Reply to my wife's message said "Yes I can confirm that the payments have already been backdated to the 1st when we received these payments. However, transactions are still showing a date of 4th.

Skipton
Are these not two conflicting statements regarding application date of interest?

They certainly are.

ForumUser7

Virgin Money RS 6.5%

Is the maximum balance for this going to be 3250 (13x250)? Can't see anything restricting 13th payments, or stating a maximum balance.

Thanks