The Top Regular Savers Discussion Thread

janusd

schiff said:

I've had a letter from Monmouth today, surprisingly in today's poor Royal Mail service, dated yesterday, and with a second class return envelope! It's the signature requirement (even though I have the other RS on the go).
The letter says the T&Cs document is enclosed though it isn't, but that's not important.
Is it possible to pay money in in practice before they deal with the return of the signature letter? From peoples  experience on here? 

yes - i've made two online payments into the account before returning the letter at the weekend - they asked for a copy of a statement of the nominated bank account too IIRC.

Kim_13

Has anyone with a maturing Skipton RS any experience of setting an existing EA as a maturity option? I just received a reminder and am wondering if I should just let it default and move it from there? I don’t want them to carry it out as soon as I set it (someone reported an internal ISA transfer was processed early) and from the way it describes the options in the email, it feels like I can only withdraw the lot or reinvest into a new account.

allegro120

schiff said:

I've had a letter from Monmouth today, surprisingly in today's poor Royal Mail service, dated yesterday, and with a second class return envelope! It's the signature requirement (even though I have the other RS on the go).
The letter says the T&Cs document is enclosed though it isn't, but that's not important.
Is it possible to pay money in in practice before they deal with the return of the signature letter? From peoples  experience on here? 

I have done this and the money were returned to my bank account next day.

Bob2000

schiff said:

I've had a letter from Monmouth today, surprisingly in today's poor Royal Mail service, dated yesterday, and with a second class return envelope! It's the signature requirement (even though I have the other RS on the go).
The letter says the T&Cs document is enclosed though it isn't, but that's not important.
Is it possible to pay money in in practice before they deal with the return of the signature letter? From peoples  experience on here? 

I opened my regular saver(late July), and then after 4 days of no letters, l requested by secure message  the account number. Ten minutes later, I had the details and made a payment, said  pending  for the next 2 days, then letter received with signature form. But that evening my deposit was visible online.
Made a second  deposit  but can't say if they had received  my signature form  by then.

mebu60

Kim_13 said:

Has anyone with a maturing Skipton RS any experience of setting an existing EA as a maturity option? I just received a reminder and am wondering if I should just let it default and move it from there? I don’t want them to carry it out as soon as I set it (someone reported an internal ISA transfer was processed early) and from the way it describes the options in the email, it feels like I can only withdraw the lot or reinvest into a new account.

I sent a secure message requesting maturity proceeds to be paid into existing EA and expressing surprise it was not an option offered by them. That happened as requested on the maturity date but I believe behind the scenes it went into a maturity account first before they sent it on to the EA.  

dcs34

schiff said:

I've had a letter from Monmouth today, surprisingly in today's poor Royal Mail service, dated yesterday, and with a second class return envelope! It's the signature requirement (even though I have the other RS on the go).
The letter says the T&Cs document is enclosed though it isn't, but that's not important.
Is it possible to pay money in in practice before they deal with the return of the signature letter? From peoples  experience on here? 

I managed to do so, but your experience might vary if you are a new or existing customer.

Speaking of Monmouthshire and for those not on the other thread, I had an issue with registering for their fancy new app.

I have a hyphenated surname. The app didn't recognise a non-alphanumeric character in the surname field as legitimate and similarly omitting the hyphen meant the app couldn't match my account details.

Having spoken today to their customer service team the solution - or rather the bodged workaround - is that they remove the hyphen from my existing user account so I can then register on the app.

I did question if this would create a problem when applying for new accounts - that they might in the future claim my ID doesn't match my account details. Let's just say the response wasn't entirely reassuring!

Seems very odd that having presumably paid a handsome sum to develop this app, MBS didn't (1) properly test it for edge name cases and (2) can't be bothered to get it patched properly, and their solution is to effectively tell their customers to commit very very minor ID fraud!

TL;DR anyone having issues registering for the app is best advised to ring MBS.

brucefan_2

ThePirates said:

brucefan_2 said:

ThePirates said:

DealSeeker11 said:

Is anyone having problems logging on via Monbs app? Mine is stuck on the following screen but it’s not given me the options:

2-factor authentication

Please select an option below, to receive a six-digit verification code.

Yep, same problem.
Reinstall didn't help...

The app froze on me completely yesterday evening. Uninstalled and then re-installed. On Android

On opening the app was presented with the option of continuing as an 'Existing Customer' or 'New Customer'

As I had an account number and had seen the account in-app, 'Existing Customer' seemed the sensible route to take. Doing so brought up a screen with a further two options:

1. I have not registered for the app
2. I have registered for the app

Logic dictated that, having previously got as far as seeing my account (not registering my £5 deposit after several hours) that Option 2 was the path to go down ... at which point Monmouthshire decided it was appropriate on the next screen to tell me:

"We will now register your new phone or new number.
Please Select One of the following

1. I have a new phone
2. I am using a new number.

No, Monmouthshire, no - I don't have a new phone or new number. All I've done is re-install the app.

I don't think I'm missing something blindingly obvious here, but if so, apologies for casting criticism on the app flow, but I really don't see what I could be doing differently.

Yeap, been through the same process but can't get past the 2 factor missing info...

I'll give them a few days to clear the backlog then give them a ring.

Out of interest, have you managed to get this sorted i.e. choosing one of the two not-present options for 2FA (did nobody test the flow of this app before release?

ThePirates

Nope, still the same...

DealSeeker11

brucefan_2 said:

ThePirates said:

brucefan_2 said:

ThePirates said:

DealSeeker11 said:

Is anyone having problems logging on via Monbs app? Mine is stuck on the following screen but it’s not given me the options:

2-factor authentication

Please select an option below, to receive a six-digit verification code.

Yep, same problem.
Reinstall didn't help...

The app froze on me completely yesterday evening. Uninstalled and then re-installed. On Android

On opening the app was presented with the option of continuing as an 'Existing Customer' or 'New Customer'

As I had an account number and had seen the account in-app, 'Existing Customer' seemed the sensible route to take. Doing so brought up a screen with a further two options:

1. I have not registered for the app
2. I have registered for the app

Logic dictated that, having previously got as far as seeing my account (not registering my £5 deposit after several hours) that Option 2 was the path to go down ... at which point Monmouthshire decided it was appropriate on the next screen to tell me:

"We will now register your new phone or new number.
Please Select One of the following

1. I have a new phone
2. I am using a new number.

No, Monmouthshire, no - I don't have a new phone or new number. All I've done is re-install the app.

I don't think I'm missing something blindingly obvious here, but if so, apologies for casting criticism on the app flow, but I really don't see what I could be doing differently.

Yeap, been through the same process but can't get past the 2 factor missing info...

I'll give them a few days to clear the backlog then give them a ring.

Out of interest, have you managed to get this sorted i.e. choosing one of the two not-present options for 2FA (did nobody test the flow of this app before release?

I have reported this to MMS and their developers responded to me saying:

”We’re aware that some users have had issues receiving their 2-factor authentication codes. Our team is investigating this issue in order to release a fix to this - we’re sorry for the inconvenience."

I’ve also spoken to their CS who have confirmed the same but they were very helpful on the phone and gave me the assistance I needed.

ChewyyBacca

zombie404 said:

crumpet_man said:

For those who have closed the matured Virgin RS, what was the interest received upon closure?  Not the total interest received, just the last payment.

Trying to work out if it is worth the time to phone up Virgin to close the account (already tried online, still waiting for it to be done) as all I am missing out on is the interest I could receive on the final interest payment.

Got £26.66 yesterday when mine was closed 

Did you use the online link to close?
I used online link for account closure, gave all the details on 1 Aug, sent secure message on 5th Aug asking why it isnt closed yet, Im told I need to write to them for closure for 'this' kind of account.