The Top Regular Savers Discussion Thread

changearound1

clairec666 said:

checkly said:

So applied for VM RS and been accepted, opened and funded.  Problem is VM current account is due to switch to Barclays for the £175 bank bribe on 5th August.  Anyone know what happens to a VM RS if you close/move the CA?  Will they even notice?!

I switched out my Virgin current account and the regular saver (issue 2) stayed open. Checked the T&Cs first to make sure it was possible.

According to the Account Terms:

If you close your eligible current account
during your fixed period.
Your Regular Saver Exclusive account will
continue to stay open. And you can continue to
pay in to it until the end of the fixed term detailed
in your Summary Box.

changearound1

Kim_13 said:

Has anyone who applied to Monmouthshire via app received a passbook for Regular Saver 8? It occurred to me today that as well as the signature forms, they might have done away with that for app customers. I’ve already got 10+ passbooks so don’t need any more 🤣

No passbook received with my signature forms. I applied online.

Section62

changearound1 said:

Kim_13 said:

Has anyone who applied to Monmouthshire via app received a passbook for Regular Saver 8? It occurred to me today that as well as the signature forms, they might have done away with that for app customers. I’ve already got 10+ passbooks so don’t need any more 🤣

No passbook received with my signature forms. I applied online.

The passbook normally comes after the signature forms have been returned.

Although this time the usual routines have been adapted.

DealSeeker11

Is anyone having problems logging on via Monbs app? Mine is stuck on the following screen but it’s not given me the options:

2-factor authentication

Please select an option below, to receive a six-digit verification code.

ThePirates

DealSeeker11 said:

Is anyone having problems logging on via Monbs app? Mine is stuck on the following screen but it’s not given me the options:

2-factor authentication

Please select an option below, to receive a six-digit verification code.

Yep, same problem.
Reinstall didn't help...

DealSeeker11

ThePirates said:

DealSeeker11 said:

Is anyone having problems logging on via Monbs app? Mine is stuck on the following screen but it’s not given me the options:

2-factor authentication

Please select an option below, to receive a six-digit verification code.

Yep, same problem.
Reinstall didn't help...

I reinstalled and also didn’t help. Signed up for online My Account as a backup

badger09

friolento said:

ThePirates said:

Virgin RS - some good news!

I sorted mine this morning but my wife was at work. 

She's just used the app to transfer her balance, request closure of the RS then via the web link opened a new RS3 and funded it, all in under 5 minutes, no issues.

This pretty much matches my experience, and I have read posts from many others who also opened and funded the new RS today. I appreciate this doesn't help those who for one reason or another have account blocks or other issues, but it would be wrong to say that the VM systems are in a state of general chaos because they aren't actually.

BIB
Agreed. 

While some are clearly having issues withdrawing from the VM matured RS and/or opening the new version, they tend to be very vocal about it. The vast majority of us who had absolutely no problems doing either, don’t post about it. 

trickydicky14

allegro120 said:

VM withdrawals
It appears that 2x£500 per day rule for online banking is no longer enforced.  I've emptied my RS account today online without any problems.

Well just to add to the confusion, when I tried it would not let me take any money out of my account unless I used the app. Reluctantly I used the app and managed to remove all of my money. Later, I attempted to login using the app and it would not go past the first screen. I re installed the app and it worked twice and again stopped working. When I looked on the app store I could read a message saying lots of issues have been posted about this app not working on google phones. So every time I wish to use the app I have to re instal it, what a load of crap. 

brucefan_2

ThePirates said:

DealSeeker11 said:

Is anyone having problems logging on via Monbs app? Mine is stuck on the following screen but it’s not given me the options:

2-factor authentication

Please select an option below, to receive a six-digit verification code.

Yep, same problem.
Reinstall didn't help...

The app froze on me completely yesterday evening. Uninstalled and then re-installed. On Android

On opening the app was presented with the option of continuing as an 'Existing Customer' or 'New Customer'

As I had an account number and had seen the account in-app, 'Existing Customer' seemed the sensible route to take. Doing so brought up a screen with a further two options:

1. I have not registered for the app
2. I have registered for the app

Logic dictated that, having previously got as far as seeing my account (not registering my £5 deposit after several hours) that Option 2 was the path to go down ... at which point Monmouthshire decided it was appropriate on the next screen to tell me:

"We will now register your new phone or new number.
Please Select One of the following

1. I have a new phone
2. I am using a new number.

No, Monmouthshire, no - I don't have a new phone or new number. All I've done is re-install the app.

I don't think I'm missing something blindingly obvious here, but if so, apologies for casting criticism on the app flow, but I really don't see what I could be doing differently.

ThePirates

brucefan_2 said:

ThePirates said:

DealSeeker11 said:

Is anyone having problems logging on via Monbs app? Mine is stuck on the following screen but it’s not given me the options:

2-factor authentication

Please select an option below, to receive a six-digit verification code.

Yep, same problem.
Reinstall didn't help...

The app froze on me completely yesterday evening. Uninstalled and then re-installed. On Android

On opening the app was presented with the option of continuing as an 'Existing Customer' or 'New Customer'

As I had an account number and had seen the account in-app, 'Existing Customer' seemed the sensible route to take. Doing so brought up a screen with a further two options:

1. I have not registered for the app
2. I have registered for the app

Logic dictated that, having previously got as far as seeing my account (not registering my £5 deposit after several hours) that Option 2 was the path to go down ... at which point Monmouthshire decided it was appropriate on the next screen to tell me:

"We will now register your new phone or new number.
Please Select One of the following

1. I have a new phone
2. I am using a new number.

No, Monmouthshire, no - I don't have a new phone or new number. All I've done is re-install the app.

I don't think I'm missing something blindingly obvious here, but if so, apologies for casting criticism on the app flow, but I really don't see what I could be doing differently.

Yeap, been through the same process but can't get past the 2 factor missing info...

I'll give them a few days to clear the backlog then give them a ring.