The Top Regular Savers Discussion Thread

clairec666

checkly said:

So applied for VM RS and been accepted, opened and funded.  Problem is VM current account is due to switch to Barclays for the £175 bank bribe on 5th August.  Anyone know what happens to a VM RS if you close/move the CA?  Will they even notice?!

I switched out my Virgin current account and the regular saver (issue 2) stayed open. Checked the T&Cs first to make sure it was possible.

friolento

ThePirates said:

Virgin RS - some good news!

I sorted mine this morning but my wife was at work. 

She's just used the app to transfer her balance, request closure of the RS then via the web link opened a new RS3 and funded it, all in under 5 minutes, no issues.

This pretty much matches my experience, and I have read posts from many others who also opened and funded the new RS today. I appreciate this doesn't help those who for one reason or another have account blocks or other issues, but it would be wrong to say that the VM systems are in a state of general chaos because they aren't actually.

Archerychick

jameseonline said:

I've triggered the Virgin Money anti fraud team, I'm on hold to them at the mo, I was almost done funding my other regular savings accounts too, meh, only had a Principality or 2 left to fund.

Hardly unusual behaviour to be honest I always move money at the start of the month to do this.

The only thing different is I've transferred out of the matured regular saver into my current account.

Yep I did too, because I’d never transferred any money out of my VM current account. Took me about 45 minutes all in to resolve 

Archerychick

jameseonline said:

jameseonline said:

I've triggered the Virgin Money anti fraud team, I'm on hold to them at the mo, I was almost done funding my other regular savings accounts too, meh, only had a Principality or 2 left to fund.

Hardly unusual behaviour to be honest I always move money at the start of the month to do this.

The only thing different is I've transferred out of the matured regular saver into my current account.

Spoke to someone and even said to the guy I was on webchat earlier saying I would be transferring money from regular saver today and out of virgin.

As soon as it seemed like I was getting anywhere I get cut off, the app now appears to be playing up, I'm now on my 2nd call, ARGH😤 

Yep; I was cut off yesterday at the final approval point for the transaction to be released. They told me they had some technical issues with the phone lines 😩

Kim_13

Has anyone who applied to Monmouthshire via app received a passbook for Regular Saver 8? It occurred to me today that as well as the signature forms, they might have done away with that for app customers. I’ve already got 10+ passbooks so don’t need any more 🤣

changearound1

clairec666 said:

checkly said:

So applied for VM RS and been accepted, opened and funded.  Problem is VM current account is due to switch to Barclays for the £175 bank bribe on 5th August.  Anyone know what happens to a VM RS if you close/move the CA?  Will they even notice?!

I switched out my Virgin current account and the regular saver (issue 2) stayed open. Checked the T&Cs first to make sure it was possible.

According to the Account Terms:

If you close your eligible current account
during your fixed period.
Your Regular Saver Exclusive account will
continue to stay open. And you can continue to
pay in to it until the end of the fixed term detailed
in your Summary Box.

changearound1

Kim_13 said:

Has anyone who applied to Monmouthshire via app received a passbook for Regular Saver 8? It occurred to me today that as well as the signature forms, they might have done away with that for app customers. I’ve already got 10+ passbooks so don’t need any more 🤣

No passbook received with my signature forms. I applied online.

Section62

changearound1 said:

Kim_13 said:

Has anyone who applied to Monmouthshire via app received a passbook for Regular Saver 8? It occurred to me today that as well as the signature forms, they might have done away with that for app customers. I’ve already got 10+ passbooks so don’t need any more 🤣

No passbook received with my signature forms. I applied online.

The passbook normally comes after the signature forms have been returned.

Although this time the usual routines have been adapted.

DealSeeker11

Is anyone having problems logging on via Monbs app? Mine is stuck on the following screen but it’s not given me the options:

2-factor authentication

Please select an option below, to receive a six-digit verification code.

ThePirates

DealSeeker11 said:

Is anyone having problems logging on via Monbs app? Mine is stuck on the following screen but it’s not given me the options:

2-factor authentication

Please select an option below, to receive a six-digit verification code.

Yep, same problem.
Reinstall didn't help...