The Top Regular Savers Discussion Thread

jameseonline

Stargunner said:

jameseonline said:

jameseonline said:

jameseonline said:

I've triggered the Virgin Money anti fraud team, I'm on hold to them at the mo, I was almost done funding my other regular savings accounts too, meh, only had a Principality or 2 left to fund.

Hardly unusual behaviour to be honest I always move money at the start of the month to do this.

The only thing different is I've transferred out of the matured regular saver into my current account.

Spoke to someone and even said to the guy I was on webchat earlier saying I would be transferring money from regular saver today and out of virgin.

As soon as it seemed like I was getting anywhere I get cut off, the app now appears to be playing up, I'm now on my 2nd call, ARGH😤 

Basically been told they can't call back if I get cut off & they can't do f all at the moment because systems are playing up & to expect a call back when they can do things, I had plans today regardless of funding other savings accounts 😔

Can you not just go onto online banking and empty it yourself. Much easier than having to call them.

I don't think you are getting what I've been saying, the phone lines are playing up, the app is down, fraud team can't even remove blocks etc on my account, Virgin are having major issues today, I've not got any hopes of them calling me back today

allegro120

VM withdrawals
It appears that 2x£500 per day rule for online banking is no longer enforced.  I've emptied my RS account today online without any problems.

Rheumatoid

jameseonline said:

I've triggered the Virgin Money anti fraud team, I'm on hold to them at the mo, I was almost done funding my other regular savings accounts too, meh, only had a Principality or 2 left to fund.

Hardly unusual behaviour to be honest I always move money at the start of the month to do this.

The only thing different is I've transferred out of the matured regular saver into my current account.

Same here. PIA
Transferred 250 out of RS1 to RS3 no problem and then tried to transfer the rest to my Natwest current and it was blocked. 20 minutes on phone to security to approve the transaction.

janusdesign

DancingDragon said:

VM REG ISSUE 3
Just a heads up as I nearly got caught out. The sort code for this new account is slightly different to all my other VM accounts. Presumably due to the take over

fwiw, the sort code on my new RS3 is the same as all my other Virgin Money accounts.

ThePirates

janusdesign said:

DancingDragon said:

VM REG ISSUE 3
Just a heads up as I nearly got caught out. The sort code for this new account is slightly different to all my other VM accounts. Presumably due to the take over

fwiw, the sort code on my new RS3 is the same as all my other Virgin Money accounts.

Mine's different!

clivep

allegro120 said:

VM withdrawals
It appears that 2x£50 per day rule for online banking is no longer enforced.  I've emptied my RS account today online without any problems.

More than 2 x £50 is fine, 2 x £500 is the limit if you do not have the app and the limit is in total for all your accounts apparently!

Transfers between a/cs don't count towards the limit, so I moved £1000 from RS to current a/c followed by 2 x £500 payments from C/A. I was then blocked from any external payments from RS.

Just tried again and it's still blocked.

DancingDragon

janusdesign said:

DancingDragon said:

VM REG ISSUE 3
Just a heads up as I nearly got caught out. The sort code for this new account is slightly different to all my other VM accounts. Presumably due to the take over

fwiw, the sort code on my new RS3 is the same as all my other Virgin Money accounts.

Its only the last 2 digits different on mine. That's why I nearly missed it

allegro120

janusdesign said:

DancingDragon said:

VM REG ISSUE 3
Just a heads up as I nearly got caught out. The sort code for this new account is slightly different to all my other VM accounts. Presumably due to the take over

fwiw, the sort code on my new RS3 is the same as all my other Virgin Money accounts.

My 05-00-05 is the same for all accounts, but '82' varies. '82' RS3 came with 82-19-77, which is different from my other VM accounts on '82' profile.

jameseonline

Rheumatoid said:

jameseonline said:

I've triggered the Virgin Money anti fraud team, I'm on hold to them at the mo, I was almost done funding my other regular savings accounts too, meh, only had a Principality or 2 left to fund.

Hardly unusual behaviour to be honest I always move money at the start of the month to do this.

The only thing different is I've transferred out of the matured regular saver into my current account.

Same here. PIA
Transferred 250 out of RS1 to RS3 no problem and then tried to transfer the rest to my Natwest current and it was blocked. 20 minutes on phone to security to approve the transaction.

At least you seem to have been sorted out, they can't currently sort me out, I've got £675 left in my regular/easy access & £200 in my current (the transaction that was supposed to go to 1 of my Principality 6 month, still got a few transactions to make in and out of Virgin & they supposed to call me back 😔

Growingold

mebu60 said:

chris_the_bee said:

friolento said:

chris_the_bee said:

friolento said:

jaypers said:

How do I close my Virgin RS? I’ve logged into online banking and the only closure form I can find says ‘Current Account’ closure. TIA. 

That's the form you use, with the sort code and account number of your matured (or not yet matured) RS.

You have to empty the account first. Can move it all to easy access or withdraw all.

I don’t think you have to but you can.

That is what they say.

We recently received an online request to close your savings account, unfortunately we are unable to action this request at the moment due to the account having a credit balance. Please transfer all the money in your account to another account and resubmit the closure request online.

 Kind Regards

 Alistair

Virgin Money Admin Team

Thanks for the heads-up @chris_the_bee , I have now shifted the £1 I left in the RS this morning so balance is £0. It would save them a lot of work if they specified this requirement on the form!  

I submitted the closure form this morning too. It said two working days to process but I am taking that timeline with a large pinch of salt given they are likely to have been inundated. 

Same here just transferred the £1 I left in it. Now a zero balance. Will wait and see if I have to submit thee online form again.  Virgin must be one of only a few banks if any that has to have a zero balance before they can close the account.