The Top Regular Savers Discussion Thread

mebu60

chris_the_bee said:

friolento said:

chris_the_bee said:

friolento said:

jaypers said:

How do I close my Virgin RS? I’ve logged into online banking and the only closure form I can find says ‘Current Account’ closure. TIA. 

That's the form you use, with the sort code and account number of your matured (or not yet matured) RS.

You have to empty the account first. Can move it all to easy access or withdraw all.

I don’t think you have to but you can.

That is what they say.

We recently received an online request to close your savings account, unfortunately we are unable to action this request at the moment due to the account having a credit balance. Please transfer all the money in your account to another account and resubmit the closure request online.

 Kind Regards

 Alistair

Virgin Money Admin Team

Thanks for the heads-up @chris_the_bee , I have now shifted the £1 I left in the RS this morning so balance is £0. It would save them a lot of work if they specified this requirement on the form!  

I submitted the closure form this morning too. It said two working days to process but I am taking that timeline with a large pinch of salt given they are likely to have been inundated. 

allegro120

where_are_we said:

I seem to remember in the distant past a maturing Virgin Money savings account not converting to an EA account the next day after maturity and continuing to pay the maturing savings account interest until the belated conversion. If this is the case, and you don`t need the money (I have enough in EA accounts to cover the many RS SO`s going out today) it may be slightly advantageous to sit tight at a possible 10% until they actually convert. I won`t be going as far as flaneurs_lobster and adding in £250 today to the RS! 

I've emptied both my RSs this morning, but reading the posts now I remember when my ISA morphed the original rate stayed there for at least a couple of days after maturity.  I should've made a note of it.

where_are_we

schiff said:

I applied for the new Virgin online even though the emptied version was still showing as a regular saver but with a zero balance. I just said that I held no other RS. Application went through without a hitch but they 'need to go over it in more detail' and I'll hear in two working days. Why it wasn't automatic as others have found I've no idea. 

Myself and OH applied online and new account details were immediate. Old 10%RS still intact with full balance. Only problem was Santander refused to do a FP £250 deposit for both of us( we were not able override it) despite account details etc being correct. Had to do a FP to a Virgin Current Account and then do an internal transfer to the new Virgin RS exclusive. Perhaps there will be a cop match after today. So was unable to do the £250 SO`s starting September 1 but that can wait. Worth remembering that 13 payments are possible and recommended due to the maturity date being August 28 2026.

Stargunner

jameseonline said:

jameseonline said:

jameseonline said:

I've triggered the Virgin Money anti fraud team, I'm on hold to them at the mo, I was almost done funding my other regular savings accounts too, meh, only had a Principality or 2 left to fund.

Hardly unusual behaviour to be honest I always move money at the start of the month to do this.

The only thing different is I've transferred out of the matured regular saver into my current account.

Spoke to someone and even said to the guy I was on webchat earlier saying I would be transferring money from regular saver today and out of virgin.

As soon as it seemed like I was getting anywhere I get cut off, the app now appears to be playing up, I'm now on my 2nd call, ARGH😤 

Basically been told they can't call back if I get cut off & they can't do f all at the moment because systems are playing up & to expect a call back when they can do things, I had plans today regardless of funding other savings accounts 😔

Can you not just go onto online banking and empty it yourself. Much easier than having to call them.

DancingDragon

VM REG ISSUE 3
Just a heads up as I nearly got caught out. The sort code for this new account is slightly different to all my other VM accounts. Presumably due to the take over
EDIT - only seems to be the platform used for sort codes starting 82

apt

After a struggle online went to the remaining local Virgin Money branch and they closed down the old account, transferred the interest from July and opened the new RS.

jameseonline

Stargunner said:

jameseonline said:

jameseonline said:

jameseonline said:

I've triggered the Virgin Money anti fraud team, I'm on hold to them at the mo, I was almost done funding my other regular savings accounts too, meh, only had a Principality or 2 left to fund.

Hardly unusual behaviour to be honest I always move money at the start of the month to do this.

The only thing different is I've transferred out of the matured regular saver into my current account.

Spoke to someone and even said to the guy I was on webchat earlier saying I would be transferring money from regular saver today and out of virgin.

As soon as it seemed like I was getting anywhere I get cut off, the app now appears to be playing up, I'm now on my 2nd call, ARGH😤 

Basically been told they can't call back if I get cut off & they can't do f all at the moment because systems are playing up & to expect a call back when they can do things, I had plans today regardless of funding other savings accounts 😔

Can you not just go onto online banking and empty it yourself. Much easier than having to call them.

I don't think you are getting what I've been saying, the phone lines are playing up, the app is down, fraud team can't even remove blocks etc on my account, Virgin are having major issues today, I've not got any hopes of them calling me back today

allegro120

VM withdrawals
It appears that 2x£500 per day rule for online banking is no longer enforced.  I've emptied my RS account today online without any problems.

Rheumatoid

jameseonline said:

I've triggered the Virgin Money anti fraud team, I'm on hold to them at the mo, I was almost done funding my other regular savings accounts too, meh, only had a Principality or 2 left to fund.

Hardly unusual behaviour to be honest I always move money at the start of the month to do this.

The only thing different is I've transferred out of the matured regular saver into my current account.

Same here. PIA
Transferred 250 out of RS1 to RS3 no problem and then tried to transfer the rest to my Natwest current and it was blocked. 20 minutes on phone to security to approve the transaction.

janusd

DancingDragon said:

VM REG ISSUE 3
Just a heads up as I nearly got caught out. The sort code for this new account is slightly different to all my other VM accounts. Presumably due to the take over

fwiw, the sort code on my new RS3 is the same as all my other Virgin Money accounts.