The Top Regular Savers Discussion Thread

masonic

App is indeed back up, but this is what I see when I go in to general savings:

Is is that the app only lists it for existing customers? This is exactly the same as I saw at about 9:20am before the maintenance (already tried reinstalling).

friolento

masonic said:

App is indeed back up, but this is what I see when I go in to general savings:

Is is that the app only lists it for existing customers?

In the iOS version, I can see Issue 8

I am a long time MBS customer 

janusd

exel1966 said:

MONBS APPlication now working, took about 2 mins and account showing.

as a new customer or were you an existing one ?

masonic said:

App is indeed back up, but this is what I see when I go in to general savings:

Is is that the app only lists it for existing customers? This is exactly the same as I saw at about 9:20am before the maintenance (already tried reinstalling).

I see the same on the Android app...

if I can open an account with them without sending any paperwork in the post, I might consider it - if they require paperwork to be sent as a new customer, and having been burned by a MBS experience before, i'll pass.

friolento

Not rubbing it in @masonic, but the MBS iOS app also allowed me to apply again. I now have 2 issue 8. I am holding back with funding this one until the first one is fully up and running. I have a dim memory of having 2 of the same MBS RS accounts in the past, even though their T&Cs have alway stipulated one only.

masonic

friolento said:

Not rubbing it in @masonic, but the MBS iOS app also allowed me to apply again. I now have 2 issue 8. I am holding back with funding this one until the first one is fully up and running. I have a dim memory of having 2 of the same MBS RS accounts in the past, even though their T&Cs have alway stipulated one only.

I suspect it is the new customer angle rather than the device type that is preventing me from seeing it. They may want to put new customers through the slow lane to get that wet-ink signature. In which case it would be pointless applying for another account via the app to gain access to the RS. But happy to hear from anyone who gives this a try!

s71hj

masonic said:

friolento said:

Not rubbing it in @masonic, but the MBS iOS app also allowed me to apply again. I now have 2 issue 8. I am holding back with funding this one until the first one is fully up and running. I have a dim memory of having 2 of the same MBS RS accounts in the past, even though their T&Cs have alway stipulated one only.

I suspect it is the new customer angle rather than the device type that is preventing me from seeing it. They may want to put new customers through the slow lane to get that wet-ink signature. In which case it would be pointless applying for another account via the app to gain access to the RS. But happy to hear from anyone who gives this a try!

The whole process has been so convoluted stopping and starting via app and website. Upshot myself and my wife have both applied 3x, the version on the app after it got up and running finally leading to account opening and practically instantly appearing in accounts list. Will wait to see in next few days if we end up with 3 of them! 

masonic

s71hj said:

masonic said:

friolento said:

Not rubbing it in @masonic, but the MBS iOS app also allowed me to apply again. I now have 2 issue 8. I am holding back with funding this one until the first one is fully up and running. I have a dim memory of having 2 of the same MBS RS accounts in the past, even though their T&Cs have alway stipulated one only.

I suspect it is the new customer angle rather than the device type that is preventing me from seeing it. They may want to put new customers through the slow lane to get that wet-ink signature. In which case it would be pointless applying for another account via the app to gain access to the RS. But happy to hear from anyone who gives this a try!

The whole process has been so convoluted stopping and starting via app and website. Upshot myself and my wife have both applied 3x, the version on the app after it got up and running finally leading to account opening and practically instantly appearing in accounts list. Will wait to see in next few days if we end up with 3 of them! 

Was that as a new or existing Monmouthshire BS customer?

allegro120

friolento said:

Not rubbing it in @masonic, but the MBS iOS app also allowed me to apply again. I now have 2 issue 8. I am holding back with funding this one until the first one is fully up and running. I have a dim memory of having 2 of the same MBS RS accounts in the past, even though their T&Cs have alway stipulated one only.

I've applied online this morning.  Now the app is working, so I used that and the account is now opened and showing.  If I end up with 2 of the same issue 8 I will report it on here.

s71hj

Re Monmouthshire BS app, the 2 factor thing is really weird in that you choose text message route but then have to choose it a 2nd time before you can put the 6 digit code on

surreysaver

s71hj said:

Re Monmouthshire BS app, the 2 factor thing is really weird in that you choose text message route but then have to choose it a 2nd time before you can put the 6 digit code on

And you have to wait for the second text message, as the first one will be invalid