The Top Regular Savers Discussion Thread

BestSeagull

Monmouthshire BS  RS 8. I applied just now on the app and it went through after trundling away for several minutes. 
I really hate the 2FA on the app!

eta I signed back in to the app a few minutes later and the account was there.

Hattie627

Monmouthshire BS RS Issue 8

You can add the account to your list of accounts in online banking by clicking "add account" and entering the account number (from the app)

You will get an email from Mon BS with attached letter confirming your account open and giving the new account number and details of how to make electronic payments.

CoP doesn't recognise the new account yet. 

Gers

flaneurs_lobster said:

I'm finding that the app is logging me out every time I move to another screen (filling in a new payee at my bank). which is fair enough, but logging back in demands a new OTP be generated each time despite having set up biometrics. This is a serious PITA.

I found that too and gave up! Especially when all the documents have to be actually downloaded and then the app directs back to login. 

charlie12525

Monmouthshire BS RS Issue 8

No problems opening the account online as a new customer.

I got the message at the end...

Thank you for choosing to open an account with Monmouthshire Building Society.

What happens next?

Our team will now begin to process your application. We’ll be as quick as we can and appreciate your patience. 

Once your new account is set up, we’ll send you an email.

Section62

charlie12525 said:

Monmouthshire BS RS Issue 8

No problems opening the account online as a new customer.

I got the message at the end...

Thank you for choosing to open an account with Monmouthshire Building Society.

What happens next?

Our team will now begin to process your application. We’ll be as quick as we can and appreciate your patience. 

Once your new account is set up, we’ll send you an email.

Looks like the online application hasn't changed from the old system involving forms being sent in the post.

Applying via the App sounds like the better route to get the account up and running quickly.

BestSeagull

Gers said:

flaneurs_lobster said:

I'm finding that the app is logging me out every time I move to another screen (filling in a new payee at my bank). which is fair enough, but logging back in demands a new OTP be generated each time despite having set up biometrics. This is a serious PITA.

I found that too and gave up! Especially when all the documents have to be actually downloaded and then the app directs back to login. 

Monmouthshire RS 8. You don't actually have to download them, the system on the app allows you to proceed without doing so.

Gers

BestSeagull said:

Gers said:

flaneurs_lobster said:

I'm finding that the app is logging me out every time I move to another screen (filling in a new payee at my bank). which is fair enough, but logging back in demands a new OTP be generated each time despite having set up biometrics. This is a serious PITA.

I found that too and gave up! Especially when all the documents have to be actually downloaded and then the app directs back to login. 

Monmouthshire RS 8. You don't actually have to download them, the system on the app allows you to proceed without doing so.

Must have been another glitch as I couldn't progress the application. Now done it online.  

masonic

MonBS: The Android app doesn't seem to have the RS listed, so website it shall have to be...

Section62

masonic said:

MonBS: The Android app doesn't seem to have the RS listed, so website it shall have to be...

I called them earlier to sort out another issue, and they confirmed the online route is unchanged - i.e. sending out a signature form in the post which has to be returned to get the account fully open.

It might be quicker to wait for the Android app to be updated, which I guess they'll do sometime today...

flaneurs_lobster

masonic said:

MonBS: The Android app doesn't seem to have the RS listed, so website it shall have to be...

Unless they've removed it in the last hour, yes it does.

EDIT: Just went to check 

"We are undergoing system maintenance"

Oh dear.....