The Top Regular Savers Discussion Thread

Section62

charlie12525 said:

Monmouthshire BS RS Issue 8

No problems opening the account online as a new customer.

I got the message at the end...

Thank you for choosing to open an account with Monmouthshire Building Society.

What happens next?

Our team will now begin to process your application. We’ll be as quick as we can and appreciate your patience. 

Once your new account is set up, we’ll send you an email.

Looks like the online application hasn't changed from the old system involving forms being sent in the post.

Applying via the App sounds like the better route to get the account up and running quickly.

BestSeagull

Gers said:

flaneurs_lobster said:

I'm finding that the app is logging me out every time I move to another screen (filling in a new payee at my bank). which is fair enough, but logging back in demands a new OTP be generated each time despite having set up biometrics. This is a serious PITA.

I found that too and gave up! Especially when all the documents have to be actually downloaded and then the app directs back to login. 

Monmouthshire RS 8. You don't actually have to download them, the system on the app allows you to proceed without doing so.

Gers

BestSeagull said:

Gers said:

flaneurs_lobster said:

I'm finding that the app is logging me out every time I move to another screen (filling in a new payee at my bank). which is fair enough, but logging back in demands a new OTP be generated each time despite having set up biometrics. This is a serious PITA.

I found that too and gave up! Especially when all the documents have to be actually downloaded and then the app directs back to login. 

Monmouthshire RS 8. You don't actually have to download them, the system on the app allows you to proceed without doing so.

Must have been another glitch as I couldn't progress the application. Now done it online.  

masonic

MonBS: The Android app doesn't seem to have the RS listed, so website it shall have to be...

Section62

masonic said:

MonBS: The Android app doesn't seem to have the RS listed, so website it shall have to be...

I called them earlier to sort out another issue, and they confirmed the online route is unchanged - i.e. sending out a signature form in the post which has to be returned to get the account fully open.

It might be quicker to wait for the Android app to be updated, which I guess they'll do sometime today...

flaneurs_lobster

masonic said:

MonBS: The Android app doesn't seem to have the RS listed, so website it shall have to be...

Unless they've removed it in the last hour, yes it does.

EDIT: Just went to check 

"We are undergoing system maintenance"

Oh dear.....

dingling68

MonBS RS issue 8

waited till after 9, downloaded the app, applied for account and got the “system maintenance” message after the “we are processing your application” screen, so perhaps still some issues to be resolved! 

masonic

flaneurs_lobster said:

masonic said:

MonBS: The Android app doesn't seem to have the RS listed, so website it shall have to be...

Unless they've removed it in the last hour, yes it does.

EDIT: Just went to check 

"We are undergoing system maintenance"

Oh dear.....

Yes, that's what I've got now too. Before that, I only had 4 accounts listed in General Savings (the two notice accounts, the limited access and the instant access), so the devs must have been doing something that removed it first thing this morning. Maybe they've pulled it to fix whatever issue was tripping up the application process earlier. Have gone through the online route. It may be a bit slower, but I'm not too bothered about the start date so long as I don't miss out.

RosieRooBear

masonic said:

flaneurs_lobster said:

masonic said:

MonBS: The Android app doesn't seem to have the RS listed, so website it shall have to be...

Unless they've removed it in the last hour, yes it does.

EDIT: Just went to check 

"We are undergoing system maintenance"

Oh dear.....

Yes, that's what I've got now too. Before that, I only had 4 accounts listed in General Savings (the two notice accounts, the limited access and the instant access), so the devs must have been doing something that removed it first thing this morning. Maybe they've pulled it to fix whatever issue was tripping up the application process earlier. Have gone through the online route. It may be a bit slower, but I'm not too bothered about the start date so long as I don't miss out.

App didn’t work for me either, I’ve gone the online route too. I won’t fund it anyway until near the end of August as I’m happy to have it maturing August 26 as have the new Dudley R/S maturing July 26, so good to have a bit of space between them.

happybagger

I tried to open it late last night on the app and got into the "processing" loop. Tried this morning and had the system message, so uninstalled and reinstalled. Then went to open the RS8, accepted the documents, and it said "processing", So it picked up where it left last night. I left it alone and after about 5 minutes of nothing, it came back with "account opened".

So anyone having app issues, try the reinstall route just in case.