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Debt sold to third party - wrong amount
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Firhil
Posts: 10 Forumite
Hi all,
Ive been on a self managed DMP for a couple of years now. I recently sent round a revised I&E due to a change in circumstances and one of my creditors, Creation Finance, informed me that they had sold my o/s debt onto LINK in their email reply (coincidentally, LINK had already bought one of my other debts and had also emailed back saying they had set up another account). I have since received the physical paperwork.
However, having checked the new account on LINK’s website, and the paperwork when I received it, the amount of debt transferred was over £300 more than it should’ve been. I keep a spreadsheet with outstanding balances so did a bit of digging and have found that the balance transferred doesn’t take into account any payments made to Creation after February 2024, it is the exact balance as it was at February 2024. Nothing changed in terms of payment method between February and March as it was just on a monthly standing order, however my subsequent payments have seemingly went missing - as has an adjustment they made to the account to remove an incorrect charge. I recall logging on and checking the Creation account regularly through the year and the balance was correct, but now I have no access to the online account to check again.
Ive been on a self managed DMP for a couple of years now. I recently sent round a revised I&E due to a change in circumstances and one of my creditors, Creation Finance, informed me that they had sold my o/s debt onto LINK in their email reply (coincidentally, LINK had already bought one of my other debts and had also emailed back saying they had set up another account). I have since received the physical paperwork.
However, having checked the new account on LINK’s website, and the paperwork when I received it, the amount of debt transferred was over £300 more than it should’ve been. I keep a spreadsheet with outstanding balances so did a bit of digging and have found that the balance transferred doesn’t take into account any payments made to Creation after February 2024, it is the exact balance as it was at February 2024. Nothing changed in terms of payment method between February and March as it was just on a monthly standing order, however my subsequent payments have seemingly went missing - as has an adjustment they made to the account to remove an incorrect charge. I recall logging on and checking the Creation account regularly through the year and the balance was correct, but now I have no access to the online account to check again.
I emailed LINK about this who confirmed that was the balance sent to them by Creation in October and they asked for proof of the payments made after February, which I responded with screenshots of the bank transactions. They said they would get in touch with creation. This was only a few weeks ago but the balance on LINK hasn’t changed, and I’m mindful that I’m probably going to have to follow up in the new year.
I was just wondering if anyone had any advice on how to proceed? I’m minded to make a complaint but who would I complain to? LINK as they now hold my account or Creation as its their error? Also, all of my recent correspondence with both parties has been via email, would you advise writing physical letters for this?
Many thanks,
Many thanks,
0
Comments
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Formal complaint to Link
Escalate to FOS
email should be ok2
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