Sainsburys didn't deliver and wouldn't refund - account now blocked

sarah1972

thescouselander said:

sarah1972 said:

Possibly hasty in doing a chargeback, they will then suspend/close the account. 

Personally I wouldn’t have called them daily but I understand why you did. 

Maybe worth an email to them explaining the course of events and hope they resurrect your account and re credit your vouchers? Worth a try 

Just to explain the regular calls further I was finding that my requests for a refund were being closed which is why they weren't actioned according the the call centre so I was trying to make sure I at least had a refund claim that was going to go through.  If they had said it would take 7 days or whatever and sent me confirmation of that it would have been fine but I had messing around and misdirection from the beginning.

As I said, I totally understand why you did to be fair. 

Try the email route but it may not resolve the voucher issue but it’s worth a try x

danny13579

You got your refund.
The vouchers/nectar points are gone. 
Sainsbury's would have had to pay a fee for the chargeback to be processed. They don't want you as a customer anymore. Find another supermarket.