Ocado is NOT a good supplier

Time2count

I've always found ocado reliable and is my go to delivery mainly because it's the only one that provides bags. However if Aldi get into the delivery game I'll give up my bags for them 😉
Worst experiences were both Tesco, once about 15 years ago the entire frozen part of the order was defrosted, I pointed it out to the driver (who was already very aware and very reluctant to take it back), he told me of course it was 'not quite solid as it's summer so it melted from the van to my door' as the ice cream dripped on the path!
I then avoided Tesco for years, although do use them now occasionally. Last year the fridge part of the order was forgotten from the van - for all customers. The driver was upfront apologised and told me to call customer services and gave me some code to give them. They said I could choose to have it refunded or delivered the next day. I chose the redelivery. The next day, the van just failed to turn up. Customer services offered me a £10 voucher which could only be used for a £50+ delivery within 3 weeks. I did after arguing manage to get it switched to one I could use in store.
A month later I was due an ocado delivery. Customer services called me 2 hours before it was due to inform me there was an issue with 4 items. I had a choice, to change the delivery date to the next day or to get the available items and they'd bring the missing 4 items free of charge the following day. I chose the 2nd option, they delivered and included a free bunch of flowers as an apology.
Ocado drivers are also empowered to make low value decisions themselves, if they've been late they'll put a small discount through on their device or if something's a bit bashed (but usable) they'll refund it and let me keep it.

I did prefer when they were linked with Waitrose rather than m&s but all in all I find them a vastly superior service.