Sainsburys deliberately overcharge you at the till on reduced price goods

AGBB8S

Thanks for everybody who responded. To summarize then, it would appear there is some truth in that you will automatically get overcharged by Sainsburys if you persist with taking Yellow Labelled goods through a self-scanning Till without asking for assistance. There may be some variance store to store in whether you can do it yourself without a Sainsburys employee. As teaselMay has stated Sainsburys may be implementing a new method to handle the scanning of labels, but it does not seem to be active yet. In the meantime, I hope Sainsburys continue to provide plenty of Tills manned by Cashiers, or Assistants at Self-scan Tills. I still think the policy is wrong for any Supermarket to leave the goods in a state where the full price is charged, whether it be Aldi, Sainsburys or whoever.

AGBB8S

fwor said:

Yes - I've noticed this. You get no warning that the till is not applying the discount. The staff at my local Sainsbury's describe it as a "fault in the system that has been ongoing for several weeks", so it seems that they have not been informed about what their employer is doing.

I've also noted that Nectar reductions sometimes simply don't get applied at the till. I noticed this (after the event) a couple of weeks ago, but 2 days later the Customer Services person refused to refund the difference between what I paid and what I should have paid "because I did not have the item with me".

I asked the person "helping" me at the CS desk to make sure that the labelling or the pricing was checked and corrected, which she said she would do. Four days later the error was still there, and anyone buying that item using Nectar was still being overcharged.

This is poor of Sainsburys but this kind of outcome is common, you waste your time trying to get the matter corrected and its like banging you head on a brick wall. Its seems like they don't care. The supermarkets are ending up with a bad reputation for using every trick in the trade to maximise profits. It all looks great priced on the shelf but they rely on shoppers not noticing their tricks at the Tills. I could blame the Store Managers for this but ultimately fault lies with Head Office Policy and Training. I think it is disgusting that Head Offices of large businesses are hiding and have made themselves not contactable. Sainsburys included. Employing someone who can hardly speak English to service a Customer Service Line is going to cost them in the long run. Vital feedback from customers is being ignored by Sainsburys in store and at Head Office. I have just had to appoint online shopping Services for my elderly parents who can no longer venture out to shop. Sainsburys was not included, based on this recent after-sales experience I have had, I could not recommend them to my parents.

AGBB8S

Thank you to everyone who responded, even if I have missed clicking the 'Thank you' button your comment was read and appreciated, very helpful.

Hermann

Has any one else been using this site long enough to remember the days of Tesco overpriced items being refunded in full even if the price was only one pence out? 
There were endless threads on here identifying wrongly priced items that could be bought and then refunded.

Endless console games out by 1p, mobile phones, tvs, games consoles, meat etc etc, all could regularly been obtained for free such was the poor labelling of prices at Tescos.

It worth understanding how that Tesco refund policy came about. The mispricing of Tescos was so rife that Trading Standards got involved and Tescos offered this policy as part of the solution to avoid a fine that would have seriously damaged them.

However with the advent of online communities such as this one Tescos finally claimed that those sharing which items were mispriced were effectively a fraudulent criminal gang targeting Tescos nationwide & they needed to change the policy, which ultimately changed to receiving double the difference rather than a full refund.

So if anyone is concerned about the displayed prices being different to the price charged at the till report it to Trading Standards as it is an offence. If there is enough reported and it can't be reasonably explained action can be taken.

Sadly also note how easily anyone can be described as taking part in criminal activity just for discussing mispriced items online!