Tesco refusing to give refunds when Christmas savings vouchers have been used!!

rosebud666

I was told in Tesco today that as I had used a lot of my Clubcard Christmas savings vouchers on my £85 shop I would not get a refund on two items of clothing I had bought. Except for a very tiny amount, about £3 for £35 worth of clothing. I paid in to the savings scheme, it wasn't free money!

Largs

I would have thought they would have given you a gift card? I won't be doing it again as I have lots of £19 or £16.50 vouchers and that is no good to me as they have to be used in full.  For the biggest supermarket, I feel they have the worst Christmas scheme.  Too inflexible.

Keep_pedalling

If you purchased in store you have no right to a refund for a change of mind regardless of how you paid, it is totally at the discretion of the store.

HillStreetBlues

Keep_pedalling said:

If you purchased in store you have no right to a refund for a change of mind regardless of how you paid, it is totally at the discretion of the store.

You do a right to return if the T&Cs of that store allows returns when buying as that forms part of the contract.

rosebud666

Yes, they do promise a refund if it is within 30days, but it was made clear to me that had I paid by any other method I COULD have had a refund in full. The customer service person was very sympathetic and said I should complain about this new rule. Why were we never told about this? I will be complaining to Tesco tomorrow.

HillStreetBlues

rosebud666 said:

Yes, they do promise a refund if it is within 30days, but it was made clear to me that had I paid by any other method I COULD have had a refund in full. The customer service person was very sympathetic and said I should complain about this new rule. Why were we never told about this? I will be complaining to Tesco tomorrow.

Have you any T&Cs about the Christmas vouchers, as having a quick look on-line couldn't see any.

rosebud666

Just to add. You cannot try on clothing in Purley Extra Tesco so there must be a lot of returns.