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'I got a £430 refund for my son's faulty PlayStation after following Martin Lewis' tips'

MSE_Molly_G
MSE_Molly_G Posts: 148 MSE Staff
10 Posts Photogenic First Anniversary Name Dropper
edited 5 December 2024 at 10:15AM in Consumer rights

A MoneySaver who'd initially been fobbed off by Argos after her son's PlayStation 5 broke has now secured a partial refund worth £430 after following tips in a social media post from Martin Lewis. The MoneySavingExpert.com (MSE) founder had highlighted that your legal rights when goods are faulty are with the shop you purchased from, NOT the manufacturer.

Read the full story:

'I got a £430 refund for my son's faulty PlayStation after following Martin Lewis' tips' – how to enforce your consumer rights

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Comments

  • Just sounds like a normal consumer rights issue. Burden of proof was on the lady in question as it was over six months old. She got a report and Argos refunded the cost of the report and gave a partial refund.
  • IvanOpinion
    IvanOpinion Posts: 22,457 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    Why is this being hailed as special and getting a thread created for it?
    It is exactly the same as the dozens of other consumer rights issues that appear daily on these boards.
    Item fails outside of guarantee period, user gets a report, retailer refunds based on report less usage.
    Past caring about first world problems.
  • Ergates
    Ergates Posts: 2,771 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Why is this being hailed as special and getting a thread created for it?
    It is exactly the same as the dozens of other consumer rights issues that appear daily on these boards.
    Item fails outside of guarantee period, user gets a report, retailer refunds based on report less usage.
    Because it's coming up to Christmas where lots of parents will be buying things like Playstations, some of which will break.  Having recent articles of relevant subject matter will help promote the MSE in the google search results when those unlucky parents search for "My son's PS5 broke".
  • born_again
    born_again Posts: 18,303 Forumite
    10,000 Posts Fifth Anniversary Name Dropper
    TBH, if MSE want to put these posts then fine. But make it a sticky. By the time Christmas arrives this will be down to page 4 & it will be the regulars that are picking up the pieces 🤷‍♀️
    Life in the slow lane
  • I think the takeaway here is if you contact head office you seem to get a better response, if the person in the example stuck with talking to customer services would thy have been repeatedly told tough luck and Sony was the only option? 
    In the game of chess you can never let your adversary see your pieces
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