National express delays. How to?

Kaybenson

Good morning, 

Do anyone knows how to make claim on delayed national express trips?

Thanks 

elsien

Have you considered checking the National Express website for the relevant information, because it is on there.

Kaybenson

All what i saw was call us

elsien

And have you called them? 

Kaybenson

elsien said:

And have you called them? 

I have NOT because I bought the tickets for someone. I do not know whose obligation is to make the call. The buyer or the one whose name was in their manifest

martindow

It is almost certainly you to call if you paid as your friend has no commercial relationship with them.  Phone them and ask - if they require anything from the passenger they will let you know.  I should do it sooner rather than later as there may be a time limit on putting in claims.