Pension emergency tax refund - 30 or 90 days?

Bartflaster

Hi all, rather than create a similar thread I thought i would post here.
I have the same issue as the OP, having put in a claim after cashing in a lump sum from my pension.
I filled in the requisite forms (paper print outs and snail mail as the website keeps chasing its tail when I tried).
After over 30 days of nothing I assumed it was "lost" so re- submitted, then again every 2 weeks for the next 2 times to ensure something got through. I still have not heard anything and we are now over 2 months on.

Does anyone else that used the posting forms method have a timescale in which they received the refund ?

Nortonred100

I have sent numerous correspondence to the pension company , quite interesting there response in me knowing that they were sitting on my tax and they trying to give me some strange answers on not providing me with a P60 of which they are legally bound to do so , I have also reported them to the pension ombudsman.

Dazed_and_C0nfused

Nortonred100 said:

I have sent numerous correspondence to the pension company , quite interesting there response in me knowing that they were sitting on my tax and they trying to give me some strange answers on not providing me with a P60 of which they are legally bound to do so , I have also reported them to the pension ombudsman.

Deducting tax in itself isn't enough for a P60 to be necessary, there are other criteria which need to be met before a pension payer or employer is obliged to provide one.

Nortonred100

Yes I know , but it is good practice and also very poor customer service to lead you into believing they are providing one and submitting RTI to HMRC and having no intention of doing so .

dunstonh

Bartflaster said:

Hi all, rather than create a similar thread I thought i would post here.
I have the same issue as the OP, having put in a claim after cashing in a lump sum from my pension.
I filled in the requisite forms (paper print outs and snail mail as the website keeps chasing its tail when I tried).
After over 30 days of nothing I assumed it was "lost" so re- submitted, then again every 2 weeks for the next 2 times to ensure something got through. I still have not heard anything and we are now over 2 months on.

Does anyone else that used the posting forms method have a timescale in which they received the refund ?

The paper method is more like 90-180 days.  It has never been anywhere near 30 days.

Marcon

Nortonred100 said:

Yes I know , but it is good practice and also very poor customer service to lead you into believing they are providing one and submitting RTI to HMRC and having no intention of doing so .

Have you made a formal complaint to them? The PO won't be interested unless you've done so and given them a chance to resolve it.

Bartflaster

dunstonh said:

The paper method is more like 90-180 days.  It has never been anywhere near 30 days.

Oh thats a PITA. The Gov.website doesn't like me, after I jump through 60 hoops and do a double backflip, it tells me I dont exist 

Nortonred100

Yes I have made 2 formal complaints , that is when I finally got some sort of response from them , they still have not resolved the issue , so will now go through the PO.

ukdw

For me,  pension payment minus emergency tax 9th July. Put in electronic form same day. Refund of tax received 7th October.

The forecast date slipped a few times during the wait.