OPUS chasing statute barred dept (and leaving voicemails on communal office phone)

scottscott1978

Hi all,

I’m reaching out for some advice regarding a situation I’m facing with a debt collector (Opus). They’ve been chasing me over an old debt that they’ve already acknowledged as statute-barred, meaning legally they shouldn’t be able to pursue it.

However, despite this, they’ve been leaving voicemail messages on the communal office phone, which then get emailed as a voice file to several people in the office. I find this incredibly inappropriate and concerning, as my colleagues are now aware of a personal matter that should be private.

I’m wondering if anyone has been in a similar situation or knows the legalities around this? Surely they’re not allowed to do this, especially considering the debt is statute-barred. What’s the best course of action to get them to stop contacting me in this way?

Any advice would be greatly appreciated

Scott 

sourcrates

Send an official written complaint to OPUS, quote CONC guidelines (Google is your friend) about the chasing of statute barred debt, also the infringement of your data rights under GDPR.

Allow them the statutory time frame to send you a final response.

If you remain unhappy then escalate the complaint to the FOS, and also cc in the ICO about your data rights being infringed.

fatbelly

It's CONC 7.15 and particularly 7.15.8

https://www.handbook.fca.org.uk/handbook/CONC/7/?view=chapter