Who's responsible

Hackney38

A dishwasher was delivered 3/10/24
Upon opening I find it's damaged. I messaged and phoned several times regarding this problem, refund accepted yesterday, my biggest concern is it's been over 10 days for them to collect faulty dishwasher last week they asked me for dates I'd be available 
Expecting a date for collection 
They say that there talking to the manufacturers 
It's now becoming a  joke 😃 
Am I responsible for the package I don't want or own
Any suggestions 

eskbanker

You're responsible for taking reasonable care of it while it's still in your possession, i.e. you can't damage it further or just leave it out on the street.

Aylesbury_Duck

You are.  If you don't look after it, you will probably find your refund won't happen or will be reversed.

TELLIT01

Have you received the refund?  If so I would be giving them a firm deadline for collection.

We had a built in double oven replaced and it took weeks to get them to collect the old one, despite repeated promises.  Fortunately we did have somewhere to store it safely outside the house.

the_lunatic_is_in_my_head

If they've agreed a refund it should be provided within 14 days of the date of agreement (although enforcing that is a lengthily process) but in terms of being refunded and still having possession of the machine then there would be a duty to take reasonable care, if months went by and they hadn't collected despite requests to do so you can sell for a fair market price and then account the sale value (minus actual selling costs) to them should they ever come looking.

Sadly being in this position, of an involuntary bailee, is a thankless one.  

Ergates

Hackney38 said:

 refund accepted yesterday, 
....
They say that there talking to the manufacturers 
...

Are they refunding you, or replacing the machine?

Not sure why they'd need to contact the manufacturers for a collection....

Marcon

TELLIT01 said:

Have you received the refund?  If so I would be giving them a firm deadline for collection.

...and if they don't collect by then? I don't imagine OP wants to have to pay the local council to collect, which would be one likely outcome if the retailer can't be bothered/tries to shift the responsibility onto OP.

Ergates

Marcon said:

TELLIT01 said:

Have you received the refund?  If so I would be giving them a firm deadline for collection.

...and if they don't collect by then? I don't imagine OP wants to have to pay the local council to collect, which would be one likely outcome if the retailer can't be bothered/tries to shift the responsibility onto OP.

Eventually you can sell the goods and let the owner know and where they can request the money from.

I shouldn't imagine a broken dishwasher would be worth much.  Maybe a dishwasher repair person might want it for parts.

Involuntary bailee laws can kinda suck.