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Volvo are expecting me to pay nearly £2k towards a repair when it's a known design fault
My T3 Volvo XC40 lease car has just gone into my local Volvo garage as the clutch has failed and it needs a new crank shaft! I have only done 49k miles and its just over 3 years old. The garage has had numerous models in for the same problem and Volvo know its a design fault. My lease ended in July but because I couldn't get a replacement car in time I had to extend my lease until January.
Volvo are saying that due to me being out of 3 year warranty they will only contribute 60% towards the cost. I just don't understand this when it is a known design fault and I have seen other customers who have had the same issue get it covered in full.
Does the Consumer Rights Act not cover me in this issue?
I'd love to know anyone else who has had some success, or not with Volvo on this. I'm currently at my wits end that I may have to pay £2k in order to get the car repaired when it goes back in Jan!!
Volvo are saying that due to me being out of 3 year warranty they will only contribute 60% towards the cost. I just don't understand this when it is a known design fault and I have seen other customers who have had the same issue get it covered in full.
Does the Consumer Rights Act not cover me in this issue?
I'd love to know anyone else who has had some success, or not with Volvo on this. I'm currently at my wits end that I may have to pay £2k in order to get the car repaired when it goes back in Jan!!
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Comments
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You might get some better help positing on the Volvo owners forums.I have seen some really good advice there on dealing with Volvo claims.
This is the link to the XC40 forum though there tends to be more activity on the XC60/90 V60/90 part of the forum.
https://www.volvoforums.org.uk/forumdisplay.php?f=2050 -
As it's under lease, get them involved as well.Life in the slow lane0
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If you have home insurance, check to see if you have legal expenses cover. If you do, you can call the Legal Helpline provided by your insurer. Do this before taking any further action.The comments I post are my personal opinion. While I try to check everything is correct before posting, I can and do make mistakes, so always try to check official information sources before relying on my posts.0
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