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ACI Debt Collection letter

Hello everyone.

I do have an other account but for some reason i can't login so created a new one till i have recover it 

Anyway i have just received a letter from a company called ACI (A Perch Group Company) for a balance of £616.66 the orginal creditor says HFC Bank Limited.

Its does not say what the debt is for and as far as i know i dont owe anyone any money.

Many have said do not call, whats the best way to respond in letter.

many thanks 

Comments

  • having read a little in the group here is my letter i am going to send.

    Dear ACI,

    I am writing in response to your letter, which was sent without a date and has the reference number [ref number]. A copy is attached for your reference.

    I have no knowledge of any debt being owed to ACI, nor do I have any knowledge of having an account with HFC Bank Limited.

    If you do not cease collection activities while investigating my dispute, you will be in violation of FCA rules and guidance. Additionally, ignoring claims that accounts are in dispute and continuing to make unjustified demands for payment constitutes harassment.

    Please provide evidence of my liability for the alleged debt, or send me written confirmation that this matter is now closed.

    If no evidence is provided and you continue to send collection letters or attempt to collect payment, I will impose a £115 charge for every subsequent letter sent after this one.

    I look forward to hearing from you.

    Sincerely,
    [My name]

     

     

    07/10/2024

  • fatbelly
    fatbelly Posts: 22,614 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Cashback Cashier
    Yes, I don't think your charges for letter writing will stand up but best of luck with that.

    Not sure if HFC still exist. They went bust over 7 years ago, leading to the suspicion that whatever this is, and whoever's it is, it s probably statute barred
  • sourcrates
    sourcrates Posts: 31,110 Ambassador
    Part of the Furniture 10,000 Posts I've been Money Tipped! Name Dropper
    edited 7 October 2024 at 11:30AM
    I was going to say the same as fatbelly, HFC Bank provided credit cards, but went into liquidation in 2017.

    The prove-it letter is probably better worded, as nice as receiving £115 a time for letter writing would be, I doubt they will take much notice of that.

    See what response you get back.
    I’m a Forum Ambassador and I support the Forum Team on the Debt free wannabe, Credit file and ratings, and Bankruptcy and living with it boards. If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com. All views are my own and not the official line of MoneySavingExpert.For free non-judgemental debt advice, contact either Stepchange, National Debtline, or CitizensAdviceBureaux.Link to SOA Calculator- https://www.stoozing.com/soa.php The "provit letter" is here-https://forums.moneysavingexpert.com/discussion/2607247/letter-when-you-know-nothing-about-about-the-debt-aka-prove-it-letter
  • Yeah i am just playing at there own game with this one, you never know lol its just adds a little pressure there side for a change.

    I didnt know about HFC bank, is it worth still sending the letter or just leave it 
  • Send it, they are just hoping you don't know that.
    If you go down to the woods today you better not go alone.
  • MEM62
    MEM62 Posts: 5,251 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Yeah i am just playing at there own game with this one, you never know lol its just adds a little pressure there side for a change.
    It will probably just give the person opening the letter a giggle.  
  • Hi, I have sent the prove it letter to aci for hfc collections.  They replied saying it's on hold and are trying to get the credit agreements.  Do they have a set time for this as it's been over 2 weeks now? What do I do next? Regards in advance
  • RAS
    RAS Posts: 34,997 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Is this in response to a fishing letter. If so do not respond further. Is is close to being statute barred?

    If you were paying, have you stopped paying? If not, stop now and put the money aside for a while. They can come back months later, or may write advising that the debt is unenforceable. At that expect them to remind you that it still exists, is collectable.


    If you've have not made a mistake, you've made nothing
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